The United Nations Development Programme (UNDP) actively supports Jordan in achieving sustainable development, leading to transformative change and tangible improvements in people’s lives. This is achieved through the design and implementation of policies and programs that address the country’s development challenges. UNDP emphasizes considerations such as Gender Equality, Private Sector Engagement, Environmental Sustainability, and Innovation, aligning local development solutions with the 2030 Agenda.

Collaborating with the European Union, UNDP aims to enhance the socio-economic well-being of vulnerable refugees and host populations in Jordan, reducing relative inequalities. This collaboration focuses on effective funding planning, coordination, and management, strengthening institutional capacities at the Ministry of Planning and International Cooperation (MoPIC) to manage Humanitarian, Development, and Syria Crisis Response (HD&SCR) efficiently. The “Project” seeks to align funding management with national priorities, international commitments, and responses to the Syrian crisis, accelerating Jordan’s progress toward human and sustainable development.

The objective will be achieved through (1) Supporting strengthening human, institutional, digital, and technical capacities for HD&SCR funding coordination and management within MoPIC, targeting, namely, Foreign Funding Unit and Humanitarian Relief Coordination Unit. Support will also be extended to MoPIC-related departments and sections, including the Aid Coordination Section (ACS) (2) Enhancing alignment of aid with national priorities and international commitments through dialogue, empirical data, and research (3) Strengthening partnerships, communication, and ODA diplomacy.

Additionally, in acknowledgment of the challenges posed by the Syrian crisis, Jordan has been

significantly affected, with an unprecedented influx of refugees straining resources and infrastructure. Since 2016, the Government of Jordan has actively responded through the “Jordan Response Plan for the Syria Crisis” (JRP), a rolling plan consolidating efforts to respond and mitigate the crisis’s impact. The Jordan Response Information System for the Syria Crisis (JORISS) serves as the primary online platform for stakeholders, facilitating the submission, tracking, monitoring, and reporting of JRP-related projects.

The “EMFF” will develop mechanisms for monitoring, evaluation, and reporting of results. The trajectory of the “Project” is envisaged to reconcile new and existing digital tools, along with any third-party interventions that support aid monitoring and funding management at MoPIC; through assessments, upgrading and alignment as needed to construct a wider, unified, and integrated data system leading to improved policy and programme design and delivery, while at the same time enhancing accountability, advancing transparency, and results management.

In the modern landscape of humanitarian and development assistance, Information Technology (IT) plays a crucial role in enhancing efficiency, effectiveness, and transparency.

The “Project” shall support digital transformation including identifying and strengthening capacities and bridging systems’ gaps through providing necessary equipment, hardware, software, digital tools and platforms that enhance efficiency and effectiveness in HD&SCR settings.

2.      Scope of Work

The ICT Associate will be instrumental in driving digital transformation initiatives within MoPIC and supporting the integration of ICT solutions to streamline processes, enhance data management capabilities, and improve access to information. This position is essential for strengthening MoPIC’s technical infrastructure and digital capacity to effectively manage aid resources and support evidence-based decision-making.

He/She will support monitoring of functionalities of the different digital solutions provided by the “Project”. Maintenance, upgrades and updates of the digital tools and interfaces is accounted for and will be provided and included in the IT contractual arrangements, including proper handover and hands on training to IT staff at the Ministry.

Provide evaluation and assessment support of ICT systems

• Evaluate and assess current information and communication systems used by Humanitarian Relief
• Coordination Units (HRCU), Foreign Funding Unit (FFU), and the Aid Coordination Section (ACS).
• Provide recommendations for optimizing existing systems.
• Supervise the development of digital infrastructure, networks, databases, systems, and digital tools and platforms.
• Evaluate and assess current information and communication systems utilized by various units within MoPIC.
•  offer recommendations for optimizing existing systems.
•                 Supervise the development of digital infrastructure, networks, databases, systems, and platforms.

Ensure cooperation with External Development Partner:

• Collaborate and cooperate with the external company working on the development of the new and upgraded JORISS system.
• Ensure seamless communication and coordination between internal IT staff and the development partner.
• Collaborate with external entities involved in the development of new and upgraded systems.
•  Ensure effective communication and coordination between internal IT personnel and external development partners.

Ensure Technical Follow-up and Support for operationalized systems

• Provide ongoing technical follow-up and support for the operationalized JORISS system.
• Engage with FFU and ASC in the development of supplementary digital systems and tools.
• Provide continuous technical support for operationalized systems.
• Collaborate with relevant units within MoPIC for the development of supplementary digital systems and tools.

Support in monitoring and maintenance:

• Support the monitoring of functionalities of digital solutions provided by the project.
• Ensure regular maintenance, upgrades, and updates of digital tools and interfaces.
• Inclusion of maintenance activities in IT contractual arrangements.
•  Support the monitoring of functionalities of digital solutions provided by the project.
• Ensure regular maintenance, upgrades, and updates of digital tools and interfaces.

Incorporate maintenance activities into IT contractual arrangements.

Support in training and handover:

• Conduct proper handover of systems and tools to relevant Ministry IT staff.
• Provide hands-on training to ensure seamless knowledge transfer.
• Facilitate proper handover of systems and tools to MoPIC’s IT staff.
• Conduct hands-on training sessions to ensure smooth knowledge transfer.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization 

3- Institutional Arrangement

The ICT Associate will work under the guidance of the Governance and Peace Pillar Team Leader and in collaboration with the Project’s Team at UNDP and the Ministry of Planning and International Cooperation.

4- Competencies

Cross-functional & Technical competencies 

5- Minimum Qualifications of the Successful NPSA

6. The following documents shall be required from the applicants:

1. Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.
2. A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.
3. Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as  reports, presentations, publications, campaigns or other materials.