Program Oversight

• Ensure client success with a strong emphasis on empowerment through high-quality service that supports clients to thrive in their community
• Work closely with staff to promote strong relationships across programs while fully implementing a client-centered service methodology across all service areas
• Maintain a thorough knowledge and understanding of the regulations, reauthorizations, and related policies concerning human trafficking, unaccompanied children, and immigrant youth programs
• Represent the IRC at task force and community meetings and coalitions
• Build and maintain collaborative relationships with various local, state, and federal agencies and with their assistance develop safety plans/protocols for clients, staff, and the office
• Participate in events within the community that will build team capacity and enhance the quality of services to clients
• Ensure program activities are implemented consistently with donor requirements and provide technical support, oversight, and leadership to the case management team
• Develop and maintain strategic community partnerships with other service providers, government agencies, and other key stakeholders
• Work with the Finance Manager and program staff to monitor and manage all program budgets and oversee that program outcomes meet proposed goals

General Management

• Provide high-level leadership to assigned teams including:
• Weekly one on one meetings with all direct reports and regular team meetings with all members
• Effective delegation of duties and responsibilities
• Consistent and ongoing feedback and communication
• Extensive professional development support and coaching of team members
• Recruit, hire, train, and supervise team members
• Write and review donor reports for content and accuracy prior to submission
• Oversee grant tracking and billing, coordinating narrative reporting

Compliance & Administration

• Ensure that programs comply with all contractual, reporting, and match requirements
• Ensure quality data collection across all programs; oversee the production of reports and impact data to provide insight to internal and external stakeholders
• In coordination with management staff, ensure that programs maintain sound fiscal management including compliance with relevant policies and procedures
• Ensure donor-mandated match requirements are accurately tracked and achieved
• Represent assigned programs with IRC HQ. Ensure compliance with HQ initiatives and guidance
• Other duties as assigned

Requirements:

Education: Bachelor’s degree required; graduate degree in social work, international affairs, or human services related field preferred.

Work Experience:

• Relevant professional experience in human services field required; minimum of 5 years’ experience including 2 years’ experience providing direct services related to anti-trafficking, unaccompanied children, or immigrant populations
• Prior grant and people management experience

Demonstrated Skills & Competencies:

• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Ability to handle complex and sensitive cases and to work effectively with clients who have a wide range of psychosocial, protection, health, immigration, and criminal justice issues.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in Spanish is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.