Within delegated authority, the information Systems Assistant will be responsible for the following duties: Applications Support ? Under direction of the supervisor, works as part of a team in the planning, specification, design, development, implementation and support of computer application systems and programs using UN established standards for IS technologies, programming languages and tools. ? Assists with the monitoring and expedition of computer application systems development projects; provides input for the development of standard terms of reference; serves as part of the team related to various project implementations in the Mission. ? Assists with maintaining functional specifications for computer application systems, programs and procedures. Assists in ongoing reviews with users and developers; liaises with users to define and specify requirements; assists with version management, data recovery and deployment to users’ offices. ? Implements and maintains security controls for various applications; ensures that security controls are in place, they are monitored and enforced; assists with the maintenance of accurate access control lists including rights and privileges. ? Supports Data Recovery/Business Continuity software applications and systems. ? Provides input for the preparation of various technical and user documentation for deployed computer application systems, training materials and may conduct technical presentations; assists with the drafting of correspondence and communications, including work plan revisions, as well as unit contributions for a variety of periodic reports. ? Keeps abreast of developments in the field; implements benchmarking procedures and provides input for final decisions on new acquisitions. ? Performs other related duties as required. Network Administration: ? Assists with the implementation of network projects in accordance with Mission requirements and applicable UN policies and standards. ? Assists with the review of network configuration to ensure maximum efficiency and optimal usage of resources. ? Supports the management of network backup and security enforcement policies. ? Assists other personnel and/or contractors assigned to the Network Administration Unit. ? Works as part of the team to ensure the integrity of various internet work connections within the missions Intra and Extranets. ? Assists with the implementation of new and emerging technologies for voice, video, and data integration. ? Operates and maintains the various implemented Data Security projects with emphasis in network security, monitoring, resourcing, and other UN standard technologies. ? Ensures the proper administration of access control lists including rights and privileges; participates in the security incident response activities. ? Participates in planning, implementing, operating and maintaining security controls; performs regular vulnerability assessments of production systems to identify weaknesses to bring to the attention of supervisors. ? Participates in all network implementations. ? Assists with the drafting of documentation and reports. ? Performs other related duties as required. IT Service Support: ? Works as part of a team of service coordination staff. ? Assists with the receipt and logging of service requests in the automated request management system ? Assists with tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc. ? Assists with the provision of basic training to end-users on the use of standard systems and applications ? Provides input into the eventual drafts for end-user and/or technical documentation. ? Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, escalation status, and other related metrics ? Escalates problems/tasks to the appropriate parties in accordance with established procedure; monitors problems to resolution; detects problem patterns and consult with supervisor to recommend solutions ? Assists with quality assurance procedures to ensure client satisfaction. ? Keeps abreast of developments in information systems and technology in order to make recommendations to supervisors. ? Serves as a team member for various special projects within CITS. ? Performs other related duties as required.

Requirements

Education

High school diploma or equivalent is required.

Job – Specific Qualification

Not available.

Work Experience

A minimum of three (3) years of progressively responsible experience in information systems analysis, database installation and management and website development, systems administration and maintenance, software applications, hardware installation and related work is required.

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in both English and French is required.