1. Structure and implement acquisition channels such as telemarketing, F2F, SMS, among others, in all types of operations, whether internal, outsourced, or in partnership.
2. Data analysis for performance monitoring, create and present regular reports on acquisition KPIs, customer success metrics, highlighting areas for improvement and achieved results.
3. Additional administrative duties and responsibilities are effectively performed.
4. Develop and execute strategies to acquire new donors, continuously seeking new growth opportunities.
Key accountabilities and duties & tasks
1. Structure and implement acquisition channels such as telemarketing, F2F, SMS, among others, in all types of operations, whether internal, outsourced, or in partnership.
o Assist in defining objectives, strategies, content, design, components, and schedules for various activities and campaigns.
o Analyze the results of different activities/campaigns in relation to their planned goals and strategies.
o Monitor the progress of decisions and action plans based on the results of the above items; execute the workflow of activities and maintain the flow of information in the absence of the supervisor.
2. Data analysis for performance monitoring, building reports, database segmentation, strategy development, and improvement proposals.
o Act as a liaison between RM&P and Operations to ensure database consistency, providing guidance on criteria for segmentation, insertion, and information management, as well as proper workflow.
o Monitor the success rate in processing donations.
o Seek opportunities for new campaigns within UNICEF’s databases.
3. Additional administrative duties and responsibilities are effectively performed.
o Assist in preparing the office/region’s PFP budget. Prepare periodic fundraising reports, monitor, and maintain record control.
o Develop, organize, and maintain up-to-date data, information, record documents, and control plans for project implementation monitoring; maintain a library of fundraising reference materials.
o Ensure project completion within deadlines.
4. Develop and execute strategies to acquire new donors, continuously seeking new growth opportunities.
o Conduct benchmarking.
o Analyze market data.

Requirements: 

acquisition, Customer Success, related areas, preferably in donation or subscription environments. Additional experience in sales and/or commercial teams.
? Analytical Skills: Ability to analyze data and performance metrics to make informed decisions. Advanced knowledge in Excel.
? Communication: Excellent verbal and written communication skills, with the ability to engage and influence donors.
? Proactivity: Ability to act proactively to solve problems and improve processes.
? Project Management: Capability to manage projects, set clear objectives, and engage teams.
? Technology: Familiarity with CRM tools and other customer relationship management platforms and Power BI.