Coordinate the MDT On-Call Expert Program:

• Serve as a first point of contact for mediators/experts and coordinate the work of mediators, coaches, and facilitators from various geographic regions;
• Manage the administration of the MDT on-call expert program including tracking activities of mediators, assigning cases, conducting regular check-in on case status, providing support as needed, assisting in drafting reports, and assisting in the preparation of facilitation and training sessions;
• Assist in the preparation and delivery of conflict resolution training and other relevant topics;
• Organize periodic meetings and in-person retreat for on-call experts, including coordinating schedules, setting the agenda, preparing materials, coordinating activities and meetings with stakeholders, vendors and third parties;

Serve as Special Projects officer to the Head of the Mediation Office:

• Support the Mediator and Head of Office with special projects;
• Draft talking points and prepare materials for board and management presentations;
• Benchmark and perform research related to MDT case management, policy, standards of practice and issue trends.

Coordinate cases and manage data:

• Overview of cases including meeting with visitors for initial consultation as needed, assigning cases to mediator, coach or facilitator, follow up on case progress;
• Extract data from various systems to perform analysis of usage and issue trends and analyze systemic issues and recommendations;
• Manage data integrity & confidential database including tracking caseload.

Lead the Mediation Office Externship Program:

• Overview the selection process including posting description, screening resumes, and assisting with interviews and selection of candidates;
• Attend externship fairs and build relationships with universities;
• Assign tasks and review work progress and development of externs.

Assist in the production of the annual report:

• Preparation of the Mediation Office’s Annual Report, including consolidating and analyzing data from cases; identifying systemic issues; drafting sections; coordinating editing and revision process, and reviewing final drafts prior to publication.
• Perform other duties and responsibilities in support of the Office of Mediation as requested.

Requirements:

• A Master’s Degree or equivalent in conflict resolution, organizational development, or the social sciences or a Bachelor’s degree supplemented with 6 years relevant work experience. Specific requirements Include:
• Experience in identifying data sources, interpreting data, visualizing data, and performing analyses for the purpose of problem solving and identification of trends;
• Experience in managing caseload, conducting research and developing reports;
• Proven experience in strategic planning and execution of global events.
• Effective time management and administrative skills, with flexibility to adapt to changing business needs, willingness to learn new skills, and ability to take on additional responsibility;
• Strong interpersonal skills and respect for different points of view in a multicultural environment;
• Excellent organizational skills: ability to prioritize tasks when working on multiple assignments, and to deliver high-quality work under pressure and tight deadlines, with minimum supervision
• Outstanding verbal and written communications skills in English. Proficiency in multiple languages is an asset;

Proven ability to:

• Maintain discretion and confidentiality;
• Function with a high level of integrity, and a professional demeanor;
• Exercise exceptional professional judgment while working with highly sensitive, complex, and often nuanced issues;
• Assess complex systemic issues and organizational cultures and dynamics;
• Work successfully with individuals at all levels of an organization and with populations of diverse needs, interests, and backgrounds.