• Collaborate closely with the ICM team to identify healthcare needs and coordinate services for vulnerable clients.
• Assist clients in navigating healthcare systems by supporting health plan and service provider selection. Assist clients in selecting healthcare providers and help schedule initial appointments. Ensure each client is comfortable with contacting their specialist and with scheduling their own appointments moving forward.
• Conduct regular outreach to healthcare providers and social service agencies to address health needs and identify resources. Advocate on behalf of clients who are having difficulty accessing services.
• Develop and distribute healthcare guides tailored to each client. Provide clients with extended orientation on a variety of topics regarding health such as women’s health, specialized treatment for people with physical disabilities, and navigating physical healthcare systems at the local level.
• Respond to client health-related crises, with guidance from supervisor as needed.
• Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
• Attend relevant trainings and meetings at the local and national level.
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.
• Sign up for Office support once a month to assist with the set up of home for new arrivals, among other projects.

Requirements:

Education: Bachelor’s degree in social work, public health, or related field of study preferred.

Work Experience:

Minimum of 1-2 years of case management experience with similar populations and/or client needs required.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred, including Dari/Pashto. • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.