Within delegated authority, the Benefits Assistants will be responsible for the following duties: • Screen and sort all incoming communications and forward to appropriate team/individual.

• Provide information to individual participants and retirees/beneficiaries as well as administrative staff of member organizations of the Pension Fund with respect to participation, entitlements and benefits, including validation, restoration and all benefit options available.

• Draft routine correspondence and respond to telephone enquiries in connection with pension enquiries. • Undertake necessary research to provide accurate information ensuring response conforms to the provisions of the rules and regulations of the Pension Fund, and contacts appropriate member organizations to resolve issues.

• Assist in the determination of eligibility and enrolls new entrants. • Monitor and record all changes of status, e.g., family history, change in employment situations. • Originate and update pension files from enrolment to separation ensuring that all relevant documentation has been received.

• Initiate other administrative actions or procedures required by changes in the status of individuals or in the pension plan. • Calculate estimates of future benefit options as well as estimates under the Pension Adjustment System.

• Calculate withdrawal/residual settlements, transfer of pension rights and all types of periodic pension benefits, such as retirement, early retirement, disability, deferred retirement, survivors and related benefits, including the application of the Pension Adjustment System. • Audit basic withdrawal settlement cases as and when required.

• Participate in strategy projects and data clean up exercises as and when required. • Review documentation required for proof of residence and changes in country of residence to determine eligibility and effective date.

• Participate in the standardization of procedures and texts for communications originated by the Section. • Participate in training activities related to the Section’s work, including the preparation of drafts and training material; compilation of relevant information; and provision of training to individuals outside the Section.

• Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.

• Assists with visualizations and updating information material such as web pages or brochures. • Perform other related duties, as assigned.