Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

Global Supply Chain Operations (GSCO) supports Mercy Corps’ HQ and field operations in supply chain, compliance with internal policies and procedures.

Strong supply chain support is key to the success and delivery of quality programs. Mercy Corps defines Supply Chain Operations as those systems and support functions necessary to implement programs effectively including procurement, inventory management, property, and asset management and vehicle and fleet management. The Emergency Response Operations Director (EROD), in close collaboration with the Global Emergency Response Team (ERT), regional leadership, country leadership, and country operations management team, will focus on developing and supporting a high standard of supply chain excellence to maximize Mercy Corps emergency responses in a compliant and efficient way.

The Emergency Response Operations Director is a key member of the Global Emergency Response Teams (ERT’s) deployable team for emergency response, who ensures the resources are planned and utilized towards effective emergency response support.

The Emergency Response Operations Director plays a key role in the overall emergency response operational and supply chain management from the early stage to transition of emergencies to development program. This is a deployable role, and the team member will have multiple assignments throughout the year in support of or to lead operations management related to the emergency response.

The role may also support assignments related to preparedness efforts.

As a member of Global Supply Chain Operations (GSCO), the Emergency Response Operations Director will closely work with the ERT sharing the overall responsibility for the direction and coordination of the Mercy Corps emergency response operation activities with various internal and external stakeholders.

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work.

We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

This role will require exceptional stakeholder engagement and communication skills in setting up and implementing Mercy Corps procurement systems, policies and procedures and ensuring compliance.

Organizational skills and ability to prioritize will be critical due to the number of countries within the assigned region that will need to be managed. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

The most successful Mercy Corps team members have a strong commitment to teamwork and accountability and make effective communication a priority in all situations.

Mercy Corps is a highly collaborative and lateral organization encouraging strong self-initiative and team spirit. To succeed in this environment, the candidate should be highly organized and innovative. They should also demonstrate proud workmanship, good communication, and collaboration skills.

The Emergency Response Operations Manager is based in the current Mercy Corps US/Europe location.

This role requires up to 65% of time spent on assignment, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited.

Base location requires ability to deploy within 72 hours, dependent on visa, and connectivity to enable remote work from home.

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Achieving our mission begins with how we build our team and work together.

Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.

We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.

We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy.

We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.

As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to the Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([email protected]).