Organizational Setting
The Digital FAO and Agro-Informatics Division (CSI) is responsible for all Information Technology (IT) activities within the Organization.
CSI defines FAO IT policies, strategy, IT architecture and standards and is responsible for the provision of digital products and services utilized to deliver the mandate of the Organization and support its operations worldwide.
CSI manages and supports a set of corporate digital products and services which collectively comprise the FAO Digital Workplace utilized by personnel across the Organization worldwide to access and utilize Organizational digital resources and data in order to perform their work regardless of location or time zone in a secure manner.
The post of Information Technology Officer (Digital Solutions) is located in CSI at FAO headquarters in Rome, Italy.

Reporting Lines
The Information Technology Officer (Digital Solutions) reports to the relevant Information Technology Officer and works under the overall guidance of the Deputy Director, CSI.

Technical Focus
Delivery and on-going support and maintenance of cloud-based (PaaS and SaaS) digital solutions focused on web dissemination, productivity and collaboration ensuring a fit-for-use and fir-for-purpose digital environment in line with defined work plans, confirmed business requirement and agreed-upon service levels.

Key Results
The collection and analysis of IT information and completion of relevant assigned work-packages in support of the delivery of various IT services/activities.

Key Functions
• Collects, reviews for accuracy and analyses IT information to support the delivery of various IT services/activities.
• Participates in the development of improved work methods and procedures.
• Responds to requests for assistance from managers and staff at headquarters and the Decentralized Offices.
• Collaborates in the development of training tools and materials and the organization of training workshops/seminars, etc.
• Participates in special project/work teams.
• Supports corporate initiatives in accordance with the Corporate Environmental Responsibility Strategy to reduce emissions, increase efficiency and integrate sustainability.
• Performs other duties as required.

Specific Functions
• Participates in the identification and confirmation of business requirements and translates these into technical specifications.
• Develops digital solutions based on confirmed business requirements utilizing various cloud-based platforms (PaaS and SaaS) such as Sitefinity, ServiceNow and Microsoft Power Platform.
• Analyses the usability of digital solutions (applications and websites) to propose, design and implement the related user experience and user interface.
• Resolves escalated incidents as per defined service levels and performs root-cause analysis creating problem records as appropriate.
• Performs necessary maintenance activities to ensure availability, performance and security of digital solutions.
• Performs the necessary technical tests to verify the continuing functioning of corporate environments in the event of technology upgrades by vendors or functionality changes due to new user requirements.
• Analyses existing legacy systems and participate in their migration/modernization to the appropriate cloud-based corporate environments (PaaS and SaaS).
• Updates configuration items to ensure that the configuration management database is up-to-date reflecting implemented changes.
• Performs other duties as required.

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CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements
• Advanced university degree in computer science, information technology, information systems, software engineering, electric or electronic engineering, mathematics, statistics, or a related field.
• Three years of relevant experience in the provision and support of cloud-based digital solutions utilized by a large-scale user community across numerous geographical locations.
• Working knowledge (proficient – level C) of English and limited knowledge (intermediate – level B) of another official FAO language is desirable (Arabic, Chinese, French, Russian or Spanish).

Competencies
• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills
• Work experience in more than one location or area of work, particularly in field positions.
• Extent and relevance of experience in the field of the Corporate Environmental Responsibility is an asset.
• Extent of knowledge and experience in delivering cloud-based digital solutions (PaaS and SaaS).
• Extent of knowledge and experience in developing large-scale digital solutions, utilizing at least one of the following: Sitefinity, ServiceNow, and Microsoft Power Platform.
• Extent of knowledge and experience in utilizing ITSM (Information Technology Service Management) to ensure warranty and utility of digital solutions.
• Knowledge and certification of ITIL (Information Technology Infrastructure Library) an asset.
• Extent of experience in developing and maintaining technical documentation, including user documentation, service definitions and project documents.