Under the supervision of the ASYCUDA Regional Coordinator for the Americas Region, the Programme Management Officer (Customs) will provide substantive assistance and functional support to the National Customs Services (NCS) and National Project Teams (NPT), and will be responsible for the following duties: • Participates in the development, implementation, and evaluation of UNCTAD/ASYCUDA and Single Window projects, etc.; monitors and analyses programme/project development and implementation; reviews relevant documents and reports; identifies problems and issues to be addressed and proposes corrective actions; liaises with relevant parties; identifies and tracks follow-up actions.

• Performs consulting assignments, in collaboration with the client, by planning facilitating workshops, through other interactive sessions and assisting in developing the action plan the client will use to manage the change. • Analyses existing customs-related legislation, customs regulations, and customs procedures from the viewpoint of Customs automation and Single Window implementation at the national and regional levels. • Researches, analyses, and presents information gathered from diverse sources. • Assists in policy development, including the review and analysis of issues and trends, preparation of evaluations or other research activities and studies.

• Assists the NCSs in the preparation of functional specifications for the development of additional functionalities in accordance with the national requirements and international standards and best practice in the Customs and international trade sector. • Provides advice to NCSs on the functional aspects of ASYCUDA national extensions/e-documents, with the view to ensure their full integration into the overall operational NCSs ASYCUDA and Single Window environment. • Undertakes survey initiatives; designs data collection tools; reviews, analyses, and interprets responses, identifies problems/issues and prepares conclusions.

• Prepares various written outputs, e.g. draft background papers, analysis, sections of reports and studies, inputs to publications, etc. • Provides substantive support to consultative and other meetings, conferences, etc., to include proposing agenda topics, identifying participants, preparation of documents and presentations, etc. • Undertakes outreach activities; conducts training workshops, seminars, etc.; makes presentations on assigned topics/activities. • Participates in or lead field missions, including provision of guidance to external consultants, government officials and other parties and drafting mission summaries, etc.

• Coordinates activities related to budget and funding (programme/project preparation and submissions, progress reports, financial statements, etc.) and prepares related documents/reports (pledging, work programme, programme budget, etc.). • Performs other duties as required.

Professionalism: Knowledge and understanding of theories, concepts and approaches relevant to particular sector, functional area or other specialized field, such as digitalization of customs and international trade. Ability to identify issues, analyse and participate in the resolution of issues/problems. Ability to conduct data collection using various methods.

Conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic sources on the internet, intranet, and other databases. Ability to apply judgment in the context of assignments given, plan own work and manage conflicting priorities. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.

Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience.

Demonstrates openness in sharing information and keeping people informed. Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view.

Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Advanced university degree (master’s degree or equivalent) in business administration, management, economics, or a related field is required.

A first-level university degree in combination with an additional two years of qualifying experience may be accepted in lieu of the advanced university degree.

A minimum of five years of progressively responsible experience in project or programme management, administration or related area is required. A minimum of five years of relavent experience in digitalization of customs procedures is required. Experience in organizing and delivering functional training courses within governmental organizations is desirable.

Experience in working in an international environment is desirable.