Job Overview: The Casework Assistant supports the provision of direct services to refugees during their initial resettlement process.

Major Responsibilities:

• Assist the resettlement team in the provision of services for newly arriving refugees including apartment set-ups, airport pick-ups, intake interviews, home visits, grocery shopping, cultural orientation, school enrollment and the transportation of clients to appointments and activities that support the clients’ resettlement process.
• Support efforts to link clients with appropriate educational, health and social services.
• Assist with the timely completion of client records, documentation, and case files.
• Communicate client information to other staff members as needed.
• Other duties as assigned.

Job Requirements:

• The skills and knowledge typically acquired through the equivalent of up to two years of combined job-related training and experience.Ideally, a significant portion of this experience will have been gained in social services, humanitarian relief, public service, or other not-for-profit environment.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Fluent in English, both spoken and written; bilingual ability in one of the predominant languages of the local client base preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Detail oriented, reliable, with the proven ability to meet deadlines.
• Valid driver’s license, access to reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area (escorting clients and other activities related to client resettlement needs).