SCOPE OF WORK

The case management program includes providing core services to new arrivals, and helping clients work towards self-sufficiency during their first five years in the U.S. in the areas of health, employment, finances, education, housing, family, and community. Under the supervision of the Caseworker, the Fall 2024 Resettlement Casework Intern will focus primarily on gaining experience in the field of resettlement, learning and implementing the core services delivered under the U.S. resettlement program, and building the capacity of the current casework team by assisting in the everyday work of caseworkers.

This is an unpaid internship position that requires a minimum commitment of 10 – 15 hours a week for at least two months.

RESPONSIBILITIES

• Job shadows the casework team with the goal to understand the core services delivered under the U.S. resettlement program.
• Build the capacity of the casework team by learning about and supporting the following activities:
  • Helping clients follow up on status of important documents (e.g., social security cards)
  • Enrolling families in English language training (ELT) classes.
  • Enrolling children in public schools.
  • Teaching clients how to navigate public transportation.
• Providing general administrative support such as case notes and uploading documentation into case files.

• Other duties as assigned.

LEARNING OBJECTIVES

• Gain exposure to interacting with diverse communities, cultures, and backgrounds.
• Deepen understanding of the unique barriers, challenges, and assets of the refugee and immigrant communities.
• Gain industry knowledge of the U.S. refugee resettlement program and its core services.
• Gain experience in working directly with clients to support their goals.

REQUIREMENTS

• Ability to handle sensitive client information confidentially.
• Strong intercultural communication skills, including demonstrated ability to work effectively with people from diverse backgrounds and across language barriers.
• Ability to work independently and as a part of a team.

• Comfortable with Microsoft Office products and willingness to learn to use new software for data entry.
• Adherence to IRC volunteer/intern and workplace policies.
• Spoken and written fluency/proficiency in English required.
• Spoken and written fluency in Spanish required.