Purpose and Scope of Assignment

(Concise and detailed description of activities, tasks and responsibilities to be undertaken, including expected travel, if applicable)

Under the supervision of the Assistant PSP Officer – Donor Care, the incumbent’s responsibilities will include:

Under the supervision of the Assistant PSP Officer – Donor Care, to work closely with UNHCR and supporting the implementation of the Donor Care Programme of UNHCR’s Private Sector Partnerships Unit, in particular on donor service and donor information processing

Donor recapturing (appealing for restart monthly donation)

Making calls to the selected target donors, communicating messages prescribed for such purpose and making record of the process;

Carrying out follow-up communications as necessary;

Answering enquires from donors, as a result of this initiative, or arising from any other situations for which a formal reply is deemed necessary;

Rendering administrative support for this project;

Donor upgrading (appealing for increasing amount of monthly donation)

Making calls to the selected target donors, communicating message prescribed for such purpose and making record of the process;

Carrying out follow-up communications as necessary;

Answering enquiries from donors, as a result of this upgrading initiative, or arising from any other situations for which a formal reply is deemed necessary;

Rendering administrative support for this project;

Donor conversion (appealing for making monthly donation instead of one-off donation)

Making phone calls to the selected target donors, communicating messages prescribed for such purpose and making record of the process;

Carrying out follow-up communications as necessary;

Answering enquires from donors, as a result of this initiative, or arising from any other situations for which a formal reply is deemed necessary;

Rendering administrative support for this project;

Information support for analysis of donor responses and needs;

Reporting daily to direct supervisor regarding donor responses and demands;

Performing data-entry to the donor database system as assigned by supervisor.

Support other telemarketing programs when necessary

Support UNHCR’s donor care and fundraising events, outdoor work may be required

Undertaking other duties as assigned by her/his supervisor

3. Monitoring and Progress Controls

(Clear description of measurable outputs, milestones, key performance indicators and/or reporting requirements which will enable performance monitoring)

Supervision by Assistant PSP Officer – Donor Care

Weekly work brief report to supervisor

Monthly work report by Assistant PSP Officer – Donor Care to PSP Officer (NOC)

Qualifications and Experience

(List the required education, work experience, expertise and competencies of the individual contractor. The listed education and experience should correspond with the level at which the contract is offered.)

Education (Level and area of required and/or preferred education)

Attained Secondary education level that enable the candidate to perform the above-mentioned duties.

Work Experience

(List number of years and area of required work experience. Clearly distinguish between required experience and experience which could be an asset.)

Minimum 1 year of working experience with High School Diploma and 0 year of experience with a bachelor’s degree or higher.

Proven experience in fundraising work related to donor service or telemarketing gained in Hong Kong fundraising market is a definite advantage

c. Key Competencies

(Technical knowledge, skills, managerial competencies or other personal competencies relevant to the performance of the assignment. Clearly distinguish between required and desired competencies)

Knowledge of MS office especially MS Word, MS Excel.

Attention to details, high accuracy and result oriented.

Ability to collaborate with others, with a flexible and positive attitude.

Strong communication and interpersonal skills.

Able to work independently and under pressure.

Proficiency in written and spoken Chinese (Cantonese and Putonghua) and English.

Good writing skills for donor communications materials.

Customer service oriented.