Purpose

Would you like to make an impact and be part of EIB’s digital transformation? Are you passionate about blending business needs with innovative IT solutions? Do you thrive in dynamic environments where collaboration and creativity drive success? If so, we have an exciting opportunity for you!

As part of our lending digital transformation program, you will work alongside a dedicated squad leader and technical expert in a team focused on delivering exceptional IT solutions. Your role will be crucial in shaping our business processes and systems, ensuring they align with industry best practices and meet our strategic goals.

Operating Network

You will report to the Head of the Unit and work in close collaboration with the squad leaders and internal business customers.

The Front-office Lending Unit is in charge of the EIB front-office lending applications used by more than 2’500 users to manage EIB lending activities from the appraisal of any lending products up to the contract signature as well as the contracts monitoring.

Accountabilities

• Work with business and development teams to understand and document business requirements, processes, and workflows. Your insights will help identify business needs and assess the impact on existing applications, guiding us to the best solutions leveraging PEGA solutions
• Dive into new business developments and initiatives related to the Lending value chain. You’ll collaborate with business stakeholders, product owners, and development teams to bring these ideas to life
• Make sure IT policies and initiatives in your domain are followed, ensuring that key operational processes run smoothly and effectively
• Work with users to review and prepare business cases that support our goals
• Prepare and maintain detailed PEGA functional specifications that meet IT standards and operational needs
• Work closely with customers and internal stakeholders to provide top-notch support and ensure their needs are met
• Offer specialized advice on application systems and help solve operational and functional problems
• Continuously seek to align our product direction with the overall strategic priorities of the division and department
• Take part in special initiatives that go beyond your primary domain, contributing to the broader goals of our team.

Qualifications

• University degree (minimum an equivalent to a Bachelor) preferably in computer science, information technology or related disciplines
• At least 3 years of relevant experience with strong exposure to functional or business analysis
• Experience in an agile software delivery environment
• Knowledge of business requirements elicitation, data modelling, process analysis, design and optimisation techniques
• Some knowledge of prioritization principles and ability to assist project management team with project delivery
• Ability to conceptualize, communicate clearly, collaborate with various teams, and align with stakeholders
• Previous experience in banking and/or insurance would be of a distinct advantage
• Experience as a functional or business analyst or citizen developer in PEGA would be a strong advantage, alternatively experience with other BPMS platforms (Appian, SalesForce)
• Excellent knowledge of English and/or French (**), with a good command of the other. (Knowledge of other EU languages would be an advantage).