IMPORTANT NOTICE REGARDING APPLICATION DEADLINE:  please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

a.    Organizational Setting

The post is located in the PCT Business Demand Management Section of the PCT Business Development Division, which is tasked with developing proposals for the further improvement of the PCT system, including proposals for improvements to the PCT legal framework, PCT procedures and processes, and related standards and specifications of IT systems.

b.    Purpose Statement

The main role of the incumbent is to lead a team of business analysts designing improvements to PCT procedures and processes and to develop business requirements for IT systems for that purpose.

c.    Reporting Lines

The incumbent works under the supervision of the Director, PCT Business Development Division.

d.    Work Relations

The incumbent liaises frequently with the PCT Information Systems Division, the PCT Legal and User Relations Division and the PCT Operations Division to gather and exchange information necessary for the development of optimum business requirements for improved PCT services for all stakeholders.

The incumbent will perform the following principal duties:

a.  Manage the Section’s portfolio of work and act as line manager for a team of business analysts, determining priorities and allocating responsibility for the analysis and specification of business requirements, identification and management of key risks and testing of IT systems developed.

b.  Analyze PCT operational procedures to assess functionality and design and coordinate implementation of enhancements to better meet customer needs via PCT IT systems, ensuring the quality of work and efficiency of the PCT Operations Division; define and document business processes, produce data and process flow diagrams and maps.

c.  Manage projects and define and/or oversee the development of functional specifications, requirements, business solution design and resource requirements for PCT IT systems; coordinate prototyping and testing, the timing of deliverables and deployment.

d.  Analyze modifications to the PCT legal framework (Rule changes) and identify and subsequently specify any resulting required changes to PCT IT systems and operational procedures.

e.  In cooperation with the PCT Information Systems Division, coordinate the prototyping and testing activities relating to the elaboration of PCT IT systems; participate in the planning and prioritization of the work plan activities, objectives and approach.

f.   In cooperation with PCT Operations Division, ensure that high-quality information concerning the system is available to applicants and to other PCT divisions, to enable the successful promotion and use of PCT IT systems.

g.  Develop effective reporting tools to ensure that data and information requirements for stakeholders are met.

h.  Conduct research on specific topics as assigned, evaluate data, present results and prepare reports for management.

i.   Foster a culture of providing high quality customer-focused services by identifying varying customer needs, recommending best practices which can improve customer interactions and, proactively addressing potential issues before they impact the customer experience.

j.   Perform other related tasks as necessary.

Education (Essential)

Advanced university degree, preferably in information technology, science, engineering, languages, law, business administration or a related field. A first-level university degree in one of the aforementioned fields plus two years of relevant experience in addition to the essential experience may be accepted in lieu of an advanced university degree.

Experience (Essential)

At least seven years of relevant professional experience, preferably in an Intellectual Property Office at the national or international level.

Extensive experience of filing procedures or formalities examination of patent, design or trademark applications, including experience with PCT applications.

Experience in business process analysis and modelling.

Experience (Desirable)

Experience in designing and evaluating business solutions regarding the processing of patent applications including PCT applications.

Experience in supervising a team.

Language (Essential)

Excellent knowledge of written and spoken English.

Language (Desirable)

Knowledge of other UN official languages or PCT languages of publication, especially French.

Job Related Competencies (Essential)

Excellent knowledge of PCT operational procedures and processes from the perspective of the International Bureau or an Intellectual Property Office; good knowledge of the PCT legal framework.

Good understanding of computer systems design, testing and deployment within a large organization.

Ability to quickly and thoroughly analyze proposals relating to legal, administrative and IT subjects, identify consequences for a wide range of affected parties and offer recommendations on effective methods of implementation or alternative approaches.

Ability to supervise and work effectively in teams with technical, legal and operational staff at different levels, as well as independently.

Excellent analytical and problem-solving skills.

Good project management skills, including the ability to gather clear business requirements.

Client orientation with the ability to deliver high quality client services.

Excellent organizational and time management skills.

Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

Competent user of Microsoft Office applications including Word, Excel, Outlook and PowerPoint; ability to adapt quickly to new technologies.

1.    Communicating effectively.

2.    Showing team spirit.

3.    Demonstrating integrity.

4.    Valuing diversity.

5.    Producing results.

6.    Showing service orientation.

7.    Seeing the big picture.

8.    Seeking change and innovation.

9.    Developing yourself and others.

Mobility:  WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization.  Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.

Annual salary:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment.  Please note that this estimate is for information only.  The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice.  The figures quoted below are based on the August 2024 rate of 93.5%

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Additional Information

* Initial period of two years, renewable, subject to satisfactory performance.  No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.

This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

The Organization reserves the right to make an appointment at a grade lower than that advertised.

By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

Additional testing/interviewing may be used as a form of screening.  Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.