Applications will be received until 9:00am EDT on Friday, September 6, 2024.

A detailed job description is available HERE.

Location: Toronto, ON or Montreal, QC

Salary Grade: Level 18 – $112,176 per year (1 year contract)

At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971.

The Digital Unit Senior Manager leads the Digital Unit and is responsible for the overall coherence of MSF Canada digital strategies and digital content production to support the goals of the Communications, Fundraising, Humanitarian Affairs and Human Resources Departments in their public-facing digital activities. This includes identifying integration opportunities between distinct tactics (e.g., email and social media, web and social media, etc.) to ensure overall brand coherence, as well as between the digital strategies of distinct departments to present MSF’s digital communications with a clear and aligned narrative.

MSF Canada is looking for an interim Digital Unit Senior Manager for our Communications Department who will:

• Oversee MSF Canada’s digital strategy for fundraising, communications, human resources and Humanitarian Affairs and ensure coherence in activities and tactics
• Maintain oversight on digital strategies and tactics employed by different MSF Canada business units (Communications, Fundraising, Humanitarian Affairs, International Recruitment) to identify opportunities to reduce duplication and enhance coherence and integration in our overall digital presence
• Serve as a project management co-lead for integrated fundraising and communications campaigns
• Support and lead Digital Unit Managers to translate multiple digital marketing service requests from various teams into concrete project management plans, utilizing Asana (project management tool)
• Lead the Digital Unit, including by directly supervising and supporting the Digital Marketing Manager, and Digital Content Manager, ensuring they are collectively supporting their teams to achieve the Digital Unit annual plan (objectives, activities, budget, implementation, evaluation) to fulfill departmental & organizational goals

The successful candidate will demonstrate:

• A commitment to MSF’s principles, including cross-cultural awareness, and service orientation
• Fluency in English and proficiency in French (spoken and written)
• Proficiency in Asana and Project Management Professional (PMP) certification (a desirable asset)
• Leadership experience in digital communications/communications management/website management/ or an appropriate combination of training and progressive work experience
• Minimum of 7 years progressive experience managing complex digital projects including experience managing external contractors, developing and implementing digital fundraising and/or marketing strategies and campaigns
• 3-5 years’ experience in people management roles with cross functional teams, and demonstrated ability to develop team members and manage large, complex budgets
• Experience managing Managers
• Experience in digital social engagement, online campaign development and implementation, online collaboration, digital acquisition campaigns, and an understanding of donors’ journeys.
• Experienced in strategies of SEO and SEM optimization
• Working knowledge of GDPR, PIPEDA, CASL and major developments in data privacy regulations
• Excellent project management and prioritisation skills with the ability to negotiate multiple/competing demands with minimal supervision, limited resources and in a fast-paced environment
• Demonstrable interest in emerging trends and innovations in digital communications technology and practice.
• Sophisticated digital analytics skills, with ability to translate digital results into concrete tactical recommendations or course corrections for digital campaigns
• Proven and solid understanding of online testing, research and development approaches and platforms.
• Intercultural flexibility and sensitivity
• Excellent interpersonal and relationship management skills
• Knowledge of Canadian data privacy regulations relevant to digital marketing, and potential remarketing strategies in a changing data privacy regulatory environment

NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to ask.hr@toronto.msf.org.