• Function title: Operational Procedures Specialist (Air Traffic Management Domain)
• Reference: NOC-MA-2024-FGIV/846
• Location: Maastricht
• The selected candidate must reside either at this location or within a reasonable proximity that allows for the satisfactory execution of their duties – Information about living in Maastricht
• Nature of the competition: Internal and external competition
• Applicable regulations: Conditions of Employment of Contract Staff at EUROCONTROL assigned at the Maastricht Centre
• Function group: Function group IV
• Job level: 13-15 – Check salary simulations for the basic grade
• Generic post: Junior Specialist
• Number of posts: 1
• Duration of engagement: 5 Year(s) – extension or conversion of the contract is possible – see “Useful information” section
• Security clearance: Security vetting may be required in accordance with the relevant EUROCONTROL security provisions
• Directorate/Service: MAAS/ATM – Air Traffic Management
• Working arrangement: Hybrid work (A blend of onsite and remote work). Please note that EUROCONTROL does not offer full-time remote working arrangements.
• Competition publication date: 05/09/2024
• Competition closing date: 03/10/2024 (23:59 Brussels time)
• Reserve list: Applicable – See details in the “Useful information” section

Your team

Within the Directorate Maastricht Upper Area Control Centre, the Air Traffic Management (ATM) domain is responsible for executing, sustaining and improving all ATM-related tasks within MUAC. It consists of the Operations Room and the operational support tasks, such as planning and capacity management. The maintenance and development capability for operational procedures, airspace and facilities management are also part of the ATM domain.

Your role

Your role will be to:

• Develop and maintain Air Traffic Management (ATM) operational procedures, in close collaboration with subject matter experts and operational personnel, in response to regulatory requirements, changes, projects, safety occurrences, and operational requests.
• Develop and maintain temporary procedures (workarounds) applicable for operational stakeholders using applicable systems (e.g., BMC Remedy Service management, electronic Briefing system).
• Collaborate with subject matter experts in various domains (Operational, System Control, Security, Quality & Safety teams) to ensure alignment and consistency of operational procedures.
• Analyse operational occurrences/incidents with relevant internal partners in order to continuously adapt existing procedures or propose new ones.
• Organize, plan and chair meetings with stakeholders to discuss and agree on procedural changes and enhancements; prepare agendas, materials, and follow-up on action plans.
• Support Human Factors (HF) assessments of operational changes and decide on necessary adjustments to incorporate HF factors into procedural development.
• Provide content and support the Training unit in the design of training materials/instructions/briefings.
• Conduct regular reviews of operational procedures to identify areas for improvement and ensure compliance with regulatory standards.
• Carry out any other task in line with the main purpose of the job.

Required qualifications, experience & competencies

• Completed university studies of at least four years in a relevant field (e.g., Aerospace engineering, Air Traffic Management, Aviation, Transportation Management, Human Factors)OR
• Professional training of an equivalent level (i.e., ATCO training).
• Minimum of 1-year relevant experience preferably in ATC-related roles.
• Experience or knowledge in developing operational procedures preferably in ATM operations or aviation regulatory compliance environment.
• Knowledge of Human factors methodologies, preferably in the area of procedural design.
• Understanding of regulatory requirements and industry standards pertaining to air navigation services (e.g., Standardised European Rules of Air (SERA), ATM/ANS Provision of Services) would be an asset.
• Experience in Microsoft Office suite (e.g., O365, SharePoint).
• Motivation to stay abreast of relevant aviation regulations, standards, and best practices issued by regulatory authorities such as the International Civil Aviation Organization (ICAO) or European Union Aviation Safety Agency (EASA).
• Communication: You foster a two-way communication.
• Planning and Organising: You display an organised and methodical approach.
• Analytical thinking : You are able to break down information into logical components.
• Team work: You display a collaborative approach.
• Quality focus: You deliver constant quality in work.
• Ability to work in a multinational and multicultural environment.
• Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
• The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level C1/C2.
  The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR).

Useful information

• Applications will be accepted from nationals of EUROCONTROL Member States only.
• The selected candidate will be offered a contract of 5 Year(s) and it may be renewed up to a maximum of 9 years or converted into an undetermined contract pursuant to the provisions of the Conditions of Employment of Contract Staff at EUROCONTROL. Before being established in the post, he/she will be requested to provide certified copies of his/her degrees and successfully serve a probationary period of 9 months.
• The successful candidate shall be engaged in principle at the basic grade of the advertised grades.
• Candidates declared suitable who are not selected for the post will be placed on a reserve list for similar roles. The reserve list will be valid for one year from the closing date of applications.
• Information on salary and benefits can be found on our Careers site
• EUROCONTROL is an equal opportunities employer. We are committed to equality and diversity. In the event of equal merit, preference may be given to the applicant from the under-represented diversity characteristics in order to complement diversity of teams and rebalance the workforce.
• Candidates should go to our Careers site and read the tips on how to apply.