Hardship Level (not applicable for home-based)

A (least hardship)

Family

UNOPS LICA5

2024-10-01

September 23, 2024

TERMS OF REFERENCE
(Individual Contractor Agreement)

Title: Snr Digital Communication and Design Assistant
Project: SERBIA/2024/01
Duty station: Belgrade, Serbia
Section/Unit: UNHCR Representation in Serbia/ External Relations Unit
ICA Level: LICA-5
Corresponding level: GS-5
Duration: 01/10/2024 to 31/12/2025
Supervisor: Asst. External Relations Officer

1. General Background

UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner. Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations. With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it. A flexible structure and global reach means that we can quickly respond to our partners’ needs, while offering the benefits of economies of scale.
Background information – Job Specific

UNHCR, the UN Refugee Agency, was established on 14 December 1950 by the UN General Assembly. The agency is mandated to lead and coordinate international action to protect refugees and resolve problems worldwide. Its primary purpose is to safeguard the rights and well-being of refugees. It strives to ensure that everyone can exercise the right to seek asylum and find safe refuge in another State, with the option to return home voluntarily, integrate locally, or to resettle in a third country (www.unhcr.org). UNHCR’s engagement in Serbia builds on 46 years of supporting refugees, displacement, and statelessness issues since 1976.

External Relations Unit supports the efforts of UNHCR in providing protection and ensuring durable solutions for refugees, asylum seekers, internally displaced persons and persons at risk of statelessness. Through the result-oriented external relations activities, the Unit works closely with an array of external stakeholders ranging from the donor community, traditional and social media to high-profile supporters. It promotes the postulates of international protection, promotes positive examples of local inclusion and integration, and debunks fake news and counters xenophobia. This is done through the collection, analysis and dissemination of reliable, comprehensive data and information on the mixed migration flow in Serbia, as well as through their effective and compelling promotion to the external audiences. ERU Serbia ensures that UNHCR’s digital presence is reliable, has strong usability and uses best practice in its design and structure by implementing new features for promotion of UNHCR’s web presence.

2. Purpose and Scope of Assignment

• Contribute to the development and support the implementation of social media strategies aligned with the organization’s objectives.
• Create engaging content for social media platforms including to Facebook, Twitter, Instagram, LinkedIn and YouTube.
• Monitor social media trends, analyse metrics, and provide insights to optimize content performance and audience engagement.
• Support the design and production of visual communications materials, including multimedia assets, photos, brochures, and other digital content, ensuring they align with corporate branding guidelines and strategic communication objectives.
• Contribute to the production of information materials for public awareness campaigns and for the preparation of in-house bulletins, newsletters and information kits
• Perform other related duties as required.

3. Monitoring and Progress Controls
Act as an active UNHCR team member, efficient, timely, responsive, client-friendly and high-quality support rendered to UNHCR and its beneficiaries in the accomplishment of her/his functions.

The Senior Digital Communication and Design Assistant is a member of the External Relations team in the Country Office and reports to Asst. External Relations Officer. S/he will be responsible for setting and driving the overall direction for UNHCR’s digital engagement, and for its effective implementation. The incumbent provides functional support to improve UNHCR Serbia’s digital engagement with their audiences, to achieve enhanced results in advocacy, resource mobilization, protection, services and solutions, leading to better outcomes for the communities we serve. The supervisor exercises close control and regular review of the work processes and provides regular advice and guidance.

The incumbent keeps frequent internal contacts with staff members in the same duty station to exchange information and with the external contacts generally on routine subject matters under the direction of the supervisor.

4. Qualifications and Experience

a. Education (Level and area of required and/or preferred education)
b. Work Experience

Essential
For corresponding level G5 – LICA 5
– For G5 – 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher
– Bachelor’s degree in communications, graphic engineering or a related field

Desirable
Previous experience in UN/UNHCR or in a humanitarian context.
Experience in web and graphic design and/or communications is an asset.
Previous experience in hands-on design works in various formats, proven graphical design skills and previous experience in preparing communication and marketing materials in various formats (Videos, infographics, photo stories, press releases, social media messages etc.) would be highly regarded.
Demonstrated competency in creating and managing multimedia content for social media and website, including video and photo-editing skills and access to special software: Adobe Photoshop; Adobe Illustrator, Adobe Premiere Pro, Adobe After Effects or other editing platforms is a strong asset.
Previous experience in international campaigns that include digital activities, production of social media and multimedia products (design, adaptation, video/audio products development, social media analytics and promotion tools) an asset.
Previous experience in youth engagement projects will be considered an asset.
c. Key Competencies

Functional Skills
*IT-Computer Literacy
*MS-Drafting, Documentation, Data Presentation
* CO-Drafting and Documentation
(Functional Skills marked with an asterisk* are essential)

Desirable and other skills:
– Strong understanding on the intersection of technology, web, design, editorial, digital, social media and multimedia platforms.
– In-depth knowledge of digital media, visual communications and interactive storytelling methods;
– Strong digital media, visualization, and web interactive skills, with proven experience in producing visually compelling digital products.
– Sound knowledge of email marketing and analytics software.
Developed interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development.

Knowledge of English and working language of the duty station:
– Be fluent in English, with excellent writing skills
– Be fluent in Serbian, with excellent writing skills
– Very good communications, research, editing, and writing skills

Core Competencies
(All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below).

Accountability /Communication/ Organizational Awareness
Teamwork & Collaboration/ Commitment to Continuous Learning/ Client & Result Orientation

Cross-Functional Competencies

Analytical Thinking
Innovation and Creativity
Technological Awareness

NOTE: A written test may be administered.

Standard Job Description

Required Languages

Serbian

,

,

Desired Languages

,

,

Additional Qualifications

Skills

Education

Certifications

Other information

The written test may be conducted to screen the candidatesThis position doesn’t require a functional clearance

Home-Based

No