Position:                             Support Technical Assistant
Reports to:                         Field Office Coordinator
Duty station:                       Myitkyina office
Category and Level:           Grade 4, Step 1
Duration:                             Up until 31 December 2024 with possible extension

1. Role and responsibilities

The following is a brief description of the role.

Generic responsibilities 

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.

1. Welcome visitors to the NRC office, and direct them accordingly
2. Adhere to NRC policies and procedures
3. Supervise cleaning staff and ensure order and cleanliness of the MKN office
4. Receive, distribute and register faxes, mails, documents and reports
5. File administrative documents according to procedures
6. Ensure that utility bills (e.g. electricity, water, internet) are paid on time
7. Facilitate maintenance of NRC Office and NRC warehouse premises
8. Assist in monthly staff update data preparation and some HR tasks
9. Assist Field Office coordinator at any activities related with Government authorities and Ministries concerned, in order to accomplish the NRC activities in line with time frame.
10. Assist Logistics Officer for fleet arrangement, warehouse arrangement, asset and inventory records and in procurement process as necessarily.

Specific responsibilities 

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

Administration

• Ensure availability of standard NRC forms (updated version) in at office.
• Ensure that the office stationery and office supplies are ordered on time, raise purchase request.
• Arrange for staff and visitors flight bookings, transport and accommodationsS
• Assist in the ID card preparation, stamp preparation, business card preparation required by Admin/HR department.
• Maintain NRC archive and NRC computerized filing tree for administration section according to NRC guidelines.
• Supervise cleaners to ensure that office cleanliness and hygiene standards are maintained
• Assist Admin/HR Department in events/meeting planning and arranging as required.
• Assist HR/Admin Officer to organize meetings, trainings and events in MKN, including arranging venue and catering where required

Logistics 

• Ensure availability of storage space and maintain orderliness and cleanliness of the warehouse/storeroom at all times, ensuring that only authorized staff are allowed to enter the warehouse/storeroom
• Arrange car plan for program activities
• Record and update the asset and inventory list
• Assist in the procurement process
• Receive, store, and distribute materials and supplies according to NRC procedures

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Finance & Logistics Department
• Admin/HR Teams in North East Offices.
• All Staff in NRC Myanmar.

1. Competencies 

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

1. Professional competencies 

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies: 

•            Experience from working with administration and HR

•            Degree or Diploma in related field and/ or related training course.

•            Previous experience from working in complex and volatile contexts desirable but not essential

•            Documented results related to the position’s responsibilities

•            Knowledge about own skills/profile

•            Working knowledge of English both written and spoken

Context/ Specific skills, knowledge and experience: 

•            Strong communication, interpersonal, analytical and negotiation skills.

•            Ability to multi-task, motivating and monitoring team work.

• Solid experience of working with windows-based computer software and modern control system.

2. Behavioural competencies (max 6)

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Working with people
• Planning and delivering results
• Communicating with impact and respect
• Handling insecure environments

3.          Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

•            The Job Description

•            The Work and Development Plan

•            The Mid-term/End-of-trial Period Performance Review Template

•            The End-term Performance Review Template

•            The NRC Competency Framework

At NORCAP, we work to better protect and empower people affected by crises and climate change. With expertise in the humanitarian, development and peacebuilding sectors, we collaborate with local, national and international partners on finding solutions to meet the needs of people at risk. NORCAP is part of the Norwegian Refugee Council.