Consultant (12 months, home-based): SES Fundraising Specialist Consultant (CRM Success for LAC Region), Division of Private Fundraising and Partnerships (PFP)
JOB DETAIL
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, hope
How can you make a difference?
- Ensure that each UNICEF office using the SES platform is using the system as effectively as possible, in a compliant fashion and optimized for fundraising performance.
- Support the making of business decisions from a fundraising, supporter experience and satisfaction viewpoints, taking cost and ROI into consideration to make recommendations to business and product owners where appropriate.
- Advise markets on ongoing data analytics workstreams such as rich data metrics and dashboards.
- Ensure offices use the system as it was designed, maintaining data hygiene, data standardization, coding structures, campaign hierarchies, and related business processes at all times.
- Ensure that offices adhere to standards by working closely with them and supporting any business process, or system changes required.
- Ensure that supporter data integrates in the right manner with Marketing Cloud to serve journeys.
- Support the development of supporter journeys through updating them and performing tests in collaboration with each office.
- Collaborate with markets, the Individual Giving team (I, wider UNICEF divisions (such as ICTand thirdparty vendors to ensure the best technology (and use thereomaximizes Individual giving performance.
- Provide adhoc training to users / offices as required.
- Identify and develop areas of business process improvement, or where local processes can be adapted to CORE functionality or propose enhancements to CORE.
- Identify opportunities to update/upgrade systems and platforms and develop the business case for doing so.
- Manage a clear plan for each office in the region for the development of the system and ensure that resources are available for delivery. Ongoing developments are planned and delivered to schedule.
- Track the global developments in fundraising and engagement platforms across the sector, and beyond, maintaining relationships with key contacts in the technology industry.
- Support the continual development of analytical models including the introduction of AI technologies.
- Supporting 3 Business Uplift (Bmarket to achieve their business and success factors around
- Monthly expected deliverables:
- supporting 2 sprints per month per market with daily operations by planning and monitoring sprints and BU provider(;
- checking once a month the Sales and Marketing Cloud Storage and helping the markets to reduce and maintain the storage under 100%;
- monitoring once a month cost and efficiency of the markets and supporting on cost calculation and efficiency gains.
- Quarterly expected deliverables: Introducing 1 innovative features such as new channels (e.g. What’s Apor new technology (AI/Einstein featureper quarter.
- Onetime expected deliverable: Decommission 2 local legacy system (SUR and GUaccording to local project plan
- Onboard up to 4 new live markets
- Expected deliverables after GoLive of each market:
- Ensure smooth handover from HyperCare to BU.
- Establish BU support model for each market by onboarding market stakeholders and provider(.
- Ensure best practice sharing and integration of new markets into regional BU set up.
Deliverable Ensure product development and continuous improvements
- Ensure local enhancements and SES CORE product delivery
- Quarterly expected deliverables:
- Support local/regional enhancements with grooming, planning and testing market requests through ongoing sprints.
- Coordinate continuous improvements with SES CORE team and ensure rollout of up to 4 CORE releases.
Deliverable IG ways of working and community building
- Build strong relationships with region and market stakeholders
- Quarterly expected deliverables:
- Establish key role within the PML IG squad by adding value to the squad planning and deliver on agreed OKR’s.
- Facilitate best practice exchange on CRM by building communities and platforms for markets to exchange.
To qualify as an advocate for every child, you will have…
- Advanced university degree in Business, Business Administration, Technology, Software, Marketing, or another relevant technical field. A firstlevel university degree, in combination with additional two (2) years of experience, may be accepted in lieu of an advanced university degree.
- A minimum of five (5) years progressive experience in the following fields: business analysis, Customer Relationship Management (CRimplementations, IT system support / centre of excellence participation and / or ongoing system improvement such as training, testing, and identifying new requirements from a user base with a view to increasing performance is required.
- Experience in Salesforce Sales Cloud is required.
- Extensive experience using various testing methodologies to improve performance and achieve marketing objectives.
- Experience in developing business requirements documents (user storieand representing / articulating complex business requirements to technical teams is required.
- The experience below will be considered an asset:
- Experience with United Nations and most particularly with UNICEF,
- Experience in Salesforce Marketing Cloud,
- Experience in fundraising, especially individual giving communication, retention and supporter joureys,
- Experience with leading training sessions and live demos.
- Demonstrated ability to build strong working relationships with internal and external partners.
- Ability to manage multiple projects under time pressure with strict attention to detail.
- Excellent communication skills, (both written and orato translate complicated business requirements into technical based language, and vice versa.
- Strong analytical skills and problemsolving mindset.
- Passionate and energetic team member with a genuine interest in working in the international aid and develpment sector.
- Excellent communication skills, (both written and orato translate complicated business requirements into technical based language, and vice versa.
- Strong analytical skills and problemsolving mindset.
- Fluency in English and Spanish is required. Knowledge of another UN language or a local language is an asset.
For every Child, you demonstrate…
UNICEF’s values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITA.
To view our competency framework, please visit here.
Remarks:
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverag. Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.
The selected candidate is solely responsible to ensure that the visa (as applicabland health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fullyvaccinated status against SARSCoV2 (Covid19) with a World Health Organization (WHendorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.
UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socioeconomic background, or any other personal characteristic.
UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.
UNICEF has a zerotolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(and employment history. Selected candidates may be required to provide additional information to conduct a background check.
