IT Service Specialist

The NORDIC INVESTMENT BANK (NIB) offers you the chance to do banking that makes a difference. The projects that we finance benefit the environment and improve productivity in the Nordic-Baltic region. We are an International Financial Institution owned by the eight Nordic and Baltic countries, and we offer you the possibility to work with experts from around the world. The challenges you will face working at NIB are unique and will provide you with valuable experiences. We value diversity and we are a close network of some 250 professionals located in the heart of Helsinki. The atmosphere is international and our official working language is English.

The IT Unit is looking for an IT Service Specialist (parental leave substitute) to join the Service Desk team. The position is full-time for a fixed term starting preferably in the early/late October 2024 and ending in February 2025. The core responsibility of this role is to provide end-user support, including solving PC, printer, mobile phone, and network software/hardware problems, and answering questions in accordance with Service Level Agreements. The role also involves managing users in NIB’s Active Directory and specified applications, as well as overseeing the PC, printer, and mobile phone environments, including the installation of new devices, hardware service, and software updates. This position requires communication with all levels of NIB staff throughout the Bank. The IT Service Specialist will participate in PC application, mobile, and infrastructure projects.

Main responsibilities

• Follow up on unresolved problems and questions.
• Create and maintain user instructions and other documents.
• Create new users in NIB’s Active Directory and specified applications.
• Create new sites in NIBeDoc.
• Administer users in NIB’s Active Directory and specified applications.
• Liaise with NIB’s vendors as required.
• Support the roll-out of new applications and devices.
• Prioritize and manage multiple open incidents/cases simultaneously.
• Use NIB’s Service Desk application, Jira, to ensure efficient administration and escalation of incidents/cases.
• Perform and participate in remote troubleshooting/problem resolution through diagnostic techniques and pertinent questions.
• Escalate to third-party service and support providers as appropriate.

Qualifications and Experience

• Working experience in IT support tasks.
• Knowledge of Microsoft products, including Windows 10, Microsoft 365, MS Office, MS Exchange, and preferably MS SharePoint.
• Working experience in smartphone user support.
• Experience in PC system management, PC security tools, and/or deployment of PC environments is considered an advantage.
• Fluent written and spoken communication skills in English and Finnish.

We offer you

• An opportunity to develop your professional skills further
• A new perspective on the financial industry based on NIB’s position as an International Financial Institution owned by the Nordic and Baltic countries.

Please note that the screening of applications and the interview process will start immediately, so we recommend that you submit your application as soon as possible. The deadline for applications is 11 October 2024. To apply, please fill in the application form on NIB’s website, www.nib.int and select Jobs.

The vision of NIB is a prosperous and sustainable Nordic-Baltic region. Our employees are our strongest asset in realising this vision. Our core values are competence, commitment and cooperation.

In recruitment, NIB puts the main emphasis on personal and professional qualifications and experience.

NIB is a professional expert organisation, and encourages employees to continuously develop their professional competencies while maintaining a sustainable work-life balance.