Grade

GS5

General Service

Reason

Temporary > Temporary Assignment/ Appointment

H (no hardship)

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2025-01-01

2025-12-31

October 31, 2024

Standard Job Description

Senior IT Assistant

Organizational Setting and Work Relationships
The Senior IT Assistant will work under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at Sub/Branch/Multi-Country office level. The incumbent may play a supervisory role in overlooking the day-to-day activities of the Telecom Operators in the offices in the area of coverage. S/he has working relationships with UNHCR staff members in the office and other offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and to provide assistance.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties
– Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.
– Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem to prevent faults occurring.
– Carry out missions for new installations and routine maintenance tours of ICT equipment.
– Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
– Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.
– Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.
– Add and remove users from the Networks.
– Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
– Draft mails and memoranda on ICT matters.
– Assist in the drafting of technical documentation on radio equipment operating procedures
– Certify invoices and delivery notes and pass for payment.
– Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards.
– Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.
– Carry out administrative duties, within the area of competence as assigned.
– To decide on appropriate resolution to incidents.
– Escalating incidents where they cannot be resolved at the office level.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For G5- 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Field(s) of Education
Not applicable

Certificates and/or Licenses
Telecommunication Information Technology.
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Relevant experience in the ICT field.

Desirable
Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset.

Functional Skills
IT-Computer Literacy
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

UNHCR, the UN Refugee Agency is a global organization protecting people forced to flee their homes because of conflict and persecution. We work in over 130 countries, helping millions of people with life-saving support, safeguarding human rights, and helping them build a better future.

UNHCR’s operations in the Nordic and Baltic countries are managed by the Representation of the Nordic and Baltic Countries (RNB), supported by the Regional Bureau of Europe (RBE) and the Headquarters in Geneva. The RNB oversees eight countries for UNHCR: five Nordic countries (Denmark, Finland, Iceland, Norway and Sweden) and three Baltic countries (Estonia, Latvia and Lithuania). The RNB is thus a Multi-Country Office (MCO) with its main office located in Stockholm, Sweden (with 40 staff). In addition, there are two liaison offices in the region, one in Vilnius, Lithuania since 2015 and the other in Copenhagen, Denmark since 2017.

The Senior IT Assistant will work under the direct supervision of the Associate Admin Officer and the incumbent will provide adequate ICT Support to the staff and respond to a variety of queries about technology and systems to enable the UNHCR staff to deliver their services. In collaboration with the Regional Bureau office ICT unit, he/she will be responsible for carrying out the assessment & implementation of the ICT operational and security infrastructure according to the office requirements.

The incumbent will also be required to maintain close contact with contracted vendors to ensure the uninterrupted provision of services such as internet connectivity. He/she will be responsible for maintaining an up-to-date inventory of the ICT equipment including the records and related files/documents. In addition, he/ she will also be required to have close collaboration with IT units of other UN agencies through the IT working group to ensure common IT strategies and services are met.

Additional desired requirements for the incumbent are:
Vocational training or equivalent experience in computer science; IT Security certificate is desirable

Applicants must be legally present in Sweden at time of applying and hire (to have legal permission to reside and work in Sweden).

Note: Successful candidates may be subject to sitting a written test as part of the selection process.

This position doesn’t require a functional clearance

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Skills

IT-Computer Literacy

Education

Certifications

Information Technology – Other, Telecommunications – Other

https://icsc.un.org/Home/SalaryScales