UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job it is a calling. UNICEF is a place where careers are built, we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

UNICEF is establishing a dedicated team to lead and develop UNISON, the organization’s Salesforce-based Customer Relationship Management (CRM) system. Recognizing the importance of nurturing and optimizing partnerships to ensure critical resourcing and support to its work, UNICEF rolled out UNISON globally for public and private partnership management. While the project phase comes to an end in December 2024, the UNISON team will continue to foster this ongoing change in the way the organization manages partnerships, working to increase uptake and systematic usage of UNISON across the spectrum of internal stakeholders and supporting the tool’s evolution. The goal is to maintain and manage all donor partner relationships on UNISON globally, driving revenue growth and promoting partnership knowledge-sharing and coordination; tracking income and pipeline funding, and enabling increased financial and non-financial support to drive results for children.

For every child, a Champion

Under the direct supervision of the Senior Manager (UNISON), the Data and Analytics Specialist (UNISON) will proactively monitor and maintain data quality in UNISON and analyze it to identify trends and provide stakeholders and management with easy-to-understand graphs, charts, tables, and reports they can use to improve marketing, operational and businesses practices.

The incumbent will be responsible for contributing to analytical documents and presentations and will consult and coordinate with relevant UNICEF Divisions, Country Offices, Regional Offices, and National Committees, as necessary, translating requirements to generate reports and visuals that add value and insights to their work. As part of the data quality responsibilities, the incumbent will monitor the soundness of fields in the system and completeness of information, conducting clean-up where necessary and identifying risks to the quality of data. This role is expected to take ownership and respond to operational issues and communicate to the wider team. The incumbent will demonstrate strong ability to effectively self-manage priorities and be able to collaborate effectively between end users and technical teams.

The incumbent will work within the UNISON Business Relations Management team, collaborating closely with business stakeholders, platform vendors, and the technical team (Salesforce Solution lead, Integration developer, Salesforce support resources, contracted providers of Salesforce apps) to contribute to the adoption of the technical solution through data enhancements.

How can you make a difference?

1. Oversee overall data maintenance and quality.

• Conduct systematic and regular data cleansing and mapping of UNISON data; import and export large volumes of data; and analyse fields featured and propose clean-up and efficiencies.
• Assess process flows and support the creation of data linkages across UNICEF systems.
• Create and refine reports and dashboards to meet operational requirements and to gauge and improve the quality of data on UNISON.
• Provide input to the planning, development, testing, and global roll-out of enhancements on the CRM for multiple user groups.

2. Assess business user data and reporting needs and coordinate with technical teams to inform and shape technical solutions as needed.

• Work with Country and Regional Office teams, HQ, and National Committee end users to gather, understand, and define business requirements and data visualization needs and, if required, translate into technical briefs.
• Ensure data solutions are consistent with and support the larger infrastructure and workflow.

3. Facilitate UNISON adoption and usage.

• Analyze the usage of UNISON and make recommendations on weak areas and ways to promote improved adoption. Develop user stories and to-be process flows to deliver business requirements as needed.
• Deliver system demos, show-and-tell sessions, UNISON clinics, and end-to-end system testing for multiple global user groups.
• Contribute data visualizations and content for the development of communication and training materials and deliver training sessions in support of user adoption.
• Support the team in creating and maintaining documentation on processes, application configuration, user support materials, and systems operations documents.

4. Monitor and measure progress of UNISON objectives.

• Track common sources of technical issues or questions and provide input to Senior Manager – UNISON and technical team.
• Inform decision-making on possible process changes to help optimize current procedures in support of maximizing outcomes.
• Manage daily workload and maintain SLA to provide quality services to end user.

To qualify as a Champion for every child you will have…

Education:

• An advanced University degree in one of the following fields is required: data analytics, management information systems, statistics, computer science, business administration, information technology management, or other related social science fields.
• Alternatively, a first-level university degree in combination with two years of additional work experience may be accepted in lieu of an advanced university degree.
• Advanced Salesforce training and/or certificates is required.

Experience:

• A minimum of 5 years of relevant professional experience in data cleaning and preparation; data analysis and exploration, including statistical methods and using statistical software; familiarity with data analysis languages such as SQL, Python, or R; database management; creating dashboards and reports; proficiency with data visualization tools – in a large international organization and/or institution with public and private sector fundraising domain is required.
• Proven experience at the professional level in a Data Analyst function is required.
• Experience with web/mobile solutions, data management, and business intelligence solutions is required.
• Experience with agile project management and front-end transactional platforms is an asset, with non-profit or commercial marketing.
• Experience working in fundraising with partnerships is an asset.
• Experience working with SharePoint is an asset.
• Direct experience in large or global project coordination/change management is required; knowledge management and/or experience executing large trainings is an asset.
• Flexibility and agility in adapting to changing and evolving business requirements and objectives is required.
• Strong critical thinking skills to evaluate information from multiple perspectives to draw accurate conclusions from data is required.
• Ability and confidence to orally present clearly to different audiences, including senior management, is required.
• Can communicate technical concepts to non-technical audiences, as well as effectively translate business needs to technical experts.
• Proven ability to work with cross-functional teams of technical and non-technical professionals is required.

Language requirements:

• Fluency in English both written and oral is required.
• Knowledge of another official UN language (Arabic, Chinese, French, Russian, or Spanish) or a local language is an asset.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

• Demonstrates Self Awareness and Ethical Awareness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drives to achieve impactful results (1)
• Manages ambiguity and complexity (1) are required.

Familiarize yourself with our competency framework and its different levels: our competency framework.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks: 

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to delivering the best results for children.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.