Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

ITSEF: Delivers data and knowledge solutions that provide business insights to frontline teams and management for improved decision making, transparency, and risk mitigation, while facilitating knowledge capture, curation, and dissemination.

The ITS Operations Effectiveness unit is seeking a Product Owner to join the Knowledge Platforms team. The position requires a quality-focused and detail-oriented candidate with a demonstrated track record of providing solutions for high-priority business goals and strategic management decisions. The candidate will assume the following responsibilities:

Duties and Responsibilities: 

•Lead engagement with clients to fully understand pain points and needs and explore user research options with the Design team. Assess impact to end users and need for change management.

•Deliver regular status updates to clients, flag risks and delays, discuss any shift in requirements and priorities. Collaborate with the change communication team.

•Create Product Vision Board, develop Roadmap, write user stories and rank essential features for MVP.

•Manage and prioritize the product backlog, translating client requirements into viable product features, tracking, and communicating feature costs.

•Oversee all stages of product development, and delivery and manage an effective product team.

•Oversee and lead the User Acceptance Testing process.

•Plan and execute future releases through a data driven and agile approach.

•Develop KPIs and OKRs that are measurable, actionable, and align with user goals.

•Actively monitor and incorporate various client needs, industry trends, Bank priorities, KPIs, and user feedback into the work program.

Selection Criteria

•A Master’s degree in a relevant field with at least 5 years of related experience, or a Bachelor’s degree with a minimum of 7 years of relevant experience.

•Experience working and defining product strategy for transactional and business process automation applications

•Experience with knowledge products, such as a lessons learned platform, contextual and just-in-time knowledge, curation of knowledge and AI enabled platforms

•Experience working with Azure Boards or other relevant Agile planning tools.

•Experience defining KPIs, measuring client satisfaction, scrum velocity, and experience with analytics tools such as Adobe Analytics, and Azure AppInsights etc.

•Ability to convert product usage data into reports and creating analytics dashboards.

•Experience creating release notes and communicating product success stories.

•Ability to prepare professional quality documents and PowerPoints and strong presentation skills. 

•Strong internal consulting skills and a track record of influencing stakeholders

•Proven skills in managing the full product life cycle of one or more products.

•Proven ability to collaborate with other team members across boundaries and contribute productively to the team’s work and output, demonstrating respect for different points of view.

•Able to use strong interpersonal and teamwork skills to cultivate effective, productive client relationships and partnerships across organizational boundaries.

•Able to take personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.

•Able to meet deadlines and achieve agreed-upon results and has the personal organization to do so.

World Bank Group Core Competencies

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.