The UNSGSA collaborates closely with an advisory Reference Group of leading international organizations including the Alliance for Financial Inclusion (AFI), Bill & Melinda Gates Foundation, Better Than Cash Alliance, the Consultative Group to Assist the Poor (CGAP), The World Bank Group (including the International Finance Corporation), the UN Capital Development Fund (UNCDF), the UN Development Programme (UNDP), UN Department of Economic and Social Affairs (UNDESA), the International Monetary Fund (IMF) and Flourish Ventures.

The UNSGSA works in partnership with leaders from Governments, regulatory agencies, international organizations, the private sector, including financial service providers around the world. The UNSGSA regularly meets clients of financial service providers, the ultimate beneficiaries of UNSGSA advocacy. The UNSGSA actively participates in high-level global meetings and events, undertakes country and regional visits, holds bilateral meetings, supports or takes part in key convenings (such as delivering speeches, messages, or quotes), facilitates strategic working groups, and engages through various communication channels (including interviews, op-eds, and podcasts).  By doing so, the UNSGSA has gained a unique and strategic position as a preeminent global advocate of financial inclusion and financial health. The UNSGSA calls attention to the necessary public goods and infrastructure, the enabling policies and regulations, and required action on the part of both private and public sector to promote inclusive financial systems and financial health. Though financial inclusion and financial health are global agendas, the UNSGSA places special attention to underserved segments such as women, smallholder farmers, low-income households, and microentrepreneurs. The UNSGSA’s supports evidence-based decision making through tools such as World Bank Global Findex and the IMF Financial Access Survey which provide key statistics to inform action and monitor progress of financial inclusion.  The UNSGSA will continue to support such efforts in order to provide a robust analytical and quantitative underpinning to the new financial health agenda.

An Office of the UNSGSA was established at UNDP headquarters in New York to support Her Majesty in her outreach, communications, advocacy and representation functions. The Office is hosted and administered by UNDP’s Bureau of External Relations and Advocacy (BERA). Under the strategic guidance of UNSGSA and oversight of the BERA Assistant Secretary- General and Director of BERA, the Director manages the Office of the UNSGSA and its staff to support the UNSGSA’s functions.

• Support the logistical planning of in-person meetings and events hosted by the Office of the UNSGSA, including the preparation of background documents, agendas and other relevant materials (save-the-dates, invitations, and take aways), as well as RSVP management.
• Coordination of weekly team meetings and communications with the Dutch Royal House in The Hague.
• Coordinate and manage team travel, ensuring the timely processing of visas, bookings, registrations, and travel processing in Quantum. Liaise with international counterparts in-country UN and UNDP offices and Dutch embassies for the expediting of visa approvals and coordinating shipments.
• Coordinate with the Dutch Royal House in the planning and execution of virtual high-level bilateral meetings and roundtables.
• Participate in mission travel as required.

• Assist with the overall management of administrative services and ensure implementation of operational strategies. Ensure full compliance of administrative activities with UN/UNDP rules, regulations, policies, and strategies.
• Coordinate and oversee procurement processes for small value procurement of goods and services in full compliance with UNDP policies and procedures.
• Manage invoicing and payment processes, maintain financial and accounting records such as commitments and expenditures in Quantum
• Manage purchase orders, confirmation of availability of funds prior to review by supervisor, creation of vendor set-up information in Quantum. Check and verify suppliers’ invoices and process payments.
• Support supply and assets management, including acquisition of goods and services required for efficient office operations, proper inventory control, coordinating the provision of quality office supplies, services, and repairs, ensuring compliance with UNDP rules. Assist in preparation of documents for audit as needed.

3)    Support office operations and management

• Supports the Director in monitoring and managing office budget by preparing budget status reports and projections.
• Support the management of the Director’s calendar and coordinate meetings and virtual conferences with international partners.
• Maintain current distribution lists and regularly update the UNSGSA contacts database.
• Support recruitment, on-boarding of new staff, team training sessions, and team retreats.
• Process international shipments and the mailing of publications to stakeholders and in-country counterparts, including the distribution of the UNSGSA annual report.

• Support the preparation of timely and high-quality briefing notes, meeting participant biographies, letters, and other substantive information for the Office of the UNSGSA.
• Proofread, format, and check for accuracy briefing notes, talking points, background papers, speeches, letters and other communications and other substantive materials shared with the UNSGSA, ensuring timely submission of briefing documents and dossiers to the UNSGSA’s Secretariat in The Hague.
• Draft high-level correspondence with key partners and stakeholders.
• Under the guidance of the Director, prepare and ensure information flow between the Office of the UNSGSA and its partners, paying particular attention to the quality control of the information provided.
• As needed, draft meeting minutes and takeaways for calls with the UNSGSA and meetings, in close collaboration with Programme Specialists.

5) Support knowledge building and knowledge sharing.

• Manage office shared files, ensuring proper record keeping of key documents and correspondence.
• Briefing/debriefing of staff members on issues relating to area of work. Support the training of staff in administrative procedures.
• Perform any other duties as may be assigned by the Director.

Business Management – Operations Management

• Ability to effectively plan, organize, and oversee the organization’s business processes to convert its assets into the best results in the most efficient manner. Knowledge of relevant concepts and mechanisms

Finance – Financial planning and budgeting

• Ability to create and manage processes to achieve UNDP’s long and short-term financial goals, including thorough planning, budgeting, forecasting, analyzing and reporting

Partnership Management – Relationship Management

Communication – Communication

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels.
  Procurement     Sourcing    Ability to find, evaluate and engage suppliers of goods and services

Administration and Operations – Events management (including retreats, trainings and meetings)

• Ability to manage events, including venue identification, accommodation, logistics, catering, transportation, and cash disbursements, etc.

Business management – Customer Satisfaction/Client Management

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs. Look for ways to add value beyond clients’ immediate requests. Ability to anticipate client’s upcoming needs and concerns.