UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, data

The Hashemite Kingdom of Jordan is a leader in the region for the rights of its children. Working closely with the Government of Jordan, civil society, the private sector, and communities, UNICEF Jordan Country Office aims to sustain results achieved for children to date, and strive to further improve policies, national institutions and programmes, for the well-being of every child in Jordan, in line with Jordan’s Vision 2025 and the National Human Resources Development Strategy (2016-2025) towards achieving the Sustainable Development Goals. Our programmes focus on improving the lives of the most vulnerable and disadvantaged children in the Kingdom, irrespective of their nationality, gender, religion, or background. Our main pillars include Child Protection; Education; Water, Sanitation & Hygiene (WASH); Adolescent and Youth Engagement (ADAP), Health and Nutrition; Social Protection; and Operations.

The Information Management Officer role encompasses a wide range of functions in information management and contributes to programme monitoring, planning, and reporting. Depending on the context, the focus may vary, with some areas requiring more in-depth attention. Additionally, there may be other responsibilities not outlined in the Job Description; these can be specified in work plans and/or individual performance plans as needed.

The Information Management Officer, under the guidance of the supervisor, will play a pivotal role in ensuring the effective organization, maintenance, and dissemination of information generated across UNICEF Jordan’s Adolescents and Youth and WASH sections. By providing technical assistance and support, the IM Officer will ensure that data and insights are consistently available to inform evidence-based decision-making and enhance programmatic responses. This role is critical in ensuring timely and accurate information sharing with key stakeholders, contributing to the overall efficiency and impact of UNICEF’s Adolescents, Youth and WASH programs in Jordan.

This role is crucial in ensuring that data and evidence drive programmatic decisions, especially during times of rapid change and uncertainty, fluctuating funding scenarios, and evolving national priorities.

How can you make a difference…?

KEY ACCOUNTABILITIES and DUTIES & TASKS:

Database and information system design and development

• Support the design, development, and management of databases, spreadsheets, systems, and other data tools; and understand, document, and ensure the quality, accuracy, consistency and comparability of data.
• Compile qualitative and quantitative information and coordinate activities between all sector stakeholders in support of the Jordan Response Plan (JRP) and HAC process in a programmatic manner. This includes providing support and guidance to partners and stakeholders in providing annual targets and inputs.
• Consolidate data from different data sources by harmonizing data labels, flagging out outliers and cleaning data.
• Provide assistance in producing system specification as well assisting in design development, management, and integration process of information systems in close coordination and collaboration with relevant UNICEF IM, M&E and program staff, UNICEF Partners’ staff, and field staff.

Information Management and Quality Control

• Ensure timely data collection from different sources including UNICEF’s and its partners’ Information Management Systems when applicable and as per program requirements.
• Support data analysis of available datasets, and produce regular statistical reports, visualizations, and maps, necessary to facilitate service delivery, performance monitoring, and decision making.
• Support assessment and needs analysis activities, including humanitarian needs overviews, raw data reviews, initial rapid assessments; support the management of platforms and tools that support data collection and analysis such as KoBo Toolbox, Survey123.
• Ensure data from Adolescents and Youth and WASH partners and stakeholders, including governmental entities, is periodically and consistently collected and stored in a way that allows comparability and compatibility and is available for regular and ad hoc analyses to support decision making as appropriate.
• Use GIS or online mapping platforms as available to produce or facilitate maps/infographics.
• Ensure timely data collection from different sources including UNICEF’s and its partners’ Information Management Systems when applicable and as per program requirements. Examples of UNICEF and UN supported Information Management Systems for Adolescent and Youth and WASH sections: Activity Info, and other assessment tools.
• Support with the roll out of the new Adolescent and Youth’s Knowledge Management Hub across all partners ‘implemented programmes, including quality assurance of data entry, quality checks, analysis, and programmatic recommendations.

 Capacity building and technical support

• Provide technical support and guidance to UNICEF and Sector Partners in the field, to collect, process and manage data. This includes responding to user ad-hoc inquiries.
• Provide technical support to Governmental entities on data compilation and analysis for updating advocacy and vulnerability tools.
• Develop guidelines, SOP’s, documentations, and other learning materials, and provide trainings to UNICEF and implementing partners on data collection and data management Staff.
• Build the capacity of UNICEF’s youth partners on the different IM tools associated to the Knowledge Management Hub including: Kobo, PowerBi, Activity Info.
• Perform field visits to provide information management support, system technical support, and user support to UNICEF’s Implementing Partners and UNICEF-supported centres.
• Provide any other duty as required by the supervisor(s) on data collection, analysis, presentation and visualization or as required

KEY END-RESULTS EXPECTED

• Data collection, collation, analysis, and dissemination is effectively conducted and organized for planning monitoring and reporting requirements within the Adolescents and Youth and WASH section/sector.
• Support is provided for leading the Jordan Response Plan (JRP) and the Regional Refugee & Resilience Plan (3RP) in implementation, monitoring, and reporting.
• Leading on data collection and compilation for internal planning, monitoring, and reporting system, including (but not limited to) Annual Workplan, Country Development Plan and related mid/end term reviews, sitreps, factsheets.
• Technical support and capacity building is provided to the various Adolescents and Youth and WASH stakeholders/partners in data collection, verification, and compilation.
• Support evidence generation and knowledge management through the production of Infographs, maps and other visual materials for representation of programmatic information as per sections’ needs.

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education: A University degree in a relevant field or discipline such as statistics, Information Technology, Information Systems, Engineering, Communications, political science or other relevant field
• Work Experience: A minimum of 1 year of relevant professional experience with management information systems and data management in large organizations or at country office level is required. Demonstrated experience in data collection, data analysis as well as preparing reports and presentations using ARCGIS is required. Experience working in development context, and National level M&E and IM interventions is required. Experience with common Microsoft Office packages and advanced MS Excel skills and experience working with large datasets required.
• Skills: Good interpersonal and communication skills and good analytical skills. Good working knowledge of Power BI is an advantage.
• Language Requirements: Fluency in English and Arabic is required. Knowledge of another official UN language or a local language is an asset (Chinese, French, Russian or Spanish).

Desirables:

• Developing country work experience and/or familiarity with emergency.
• Previous work experience in the UN system is considered an asset.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others

Familiarize yourself with our competency framework and its different levels.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.

According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. At UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, all eligible candidates and persons with disabilities are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

UNICEF shall not facilitate the issuance of a visa and working authorization for candidates under consideration for positions at the national officer and general service category. This post is open only to Jordanian nationals only.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.