Org. Setting and Reporting

This position is based in the Office for Administrative Services (OAS) of the Secretariat of the International Seabed Authority in Kingston, Jamaica. The International Seabed Authority (ISA) is an international organization established under the United Nations Convention on the Law of the Sea (UNCLOS) and the 1994 Agreement relating to the Implementation of Part XI of the United Nations Convention on the Law of the Sea. The ISA is the organization through which States Parties to UNCLOS shall, in accordance with the regime for the seabed and ocean floor and subsoil thereof beyond the limits of national jurisdiction (the Area) established in Part XI and the 1994 Agreement, organize and control activities in the Area, particularly with a view to administering the resources of the Area.

Responsibilities

Under the overall guidance of the Secretary General and the direct supervision of the Director, OAS and within delegated authority, the IT Manager will be responsible for the following duties: CIT Operations Management • Manage the CIT Unit, manage team members’ performance, provide couching and guidance to the team members. • Formulate and update overall CIT strategies, plan, implement, manage, monitor, and improve the overall IT efficiency of the Secretariat and the cyber security measures for the protection and efficient operation of the Secretariat’s data, systems and networks. • Develop, and implement CIT policies and standard operating procedures (SOP) as needed. • Keeping abreast of latest technological developments in the field and provide recommendations to Director/Senior Management Group on introducing technological solution to improve efficiency and productivity of the Organization. • Negotiate and manage CIT service contracts; manage hardware, software and application license subscriptions across the organization. • Manage system maintenance, update, upgrade, and enhancement in close collaboration with the service provider and developers using industrial best practices, and chain management principles to ensure continuous service provision, including ERP system. • Plan the CIT budget and expenditures, select and purchasing new and replacement hardware and software, and maintain inventory records of all CIT assets. • Monitor day-to-day technical support, and plan of all aspects of the IT network infrastructure (LAN/WAN/Wireless network) including VMware vSphere-based server environment. • Provide and advocate information security awareness to the Secretariat staff and sensitize on other CIT projects and technical initiatives of the Secretariat. • Provide CIT support to the annual session of the Authority and other on-site and off-site meetings, workshops and events. • Establish and maintain good working relationship with relevant partners and stakeholders. CIT Governance • Identify and propose technological solutions to address, improve, or enhance organizational needs in the field of information technology. • Act as Ex Officio to Communication and Information Technology Steering Committee (CITSC), present current CIT portfolio trend analysis, propose short/long term CIT strategic roadmaps, provide technical advice & recommendations on CIT policies, standards, and guidelines, propose CIT projects including budgetary projection. Cyber Security, IT Security & Information Security • Develop cyber security and risk mitigation framework in line with best practices and provide necessary awareness training for the Secretariat staff as well as any relevant stakeholders to minimize or eliminate cyber security breach and potential damage. • Review, update and enforce CIT infrastructure and information security policies within the defined cyber security and risk mitigation framework. • Proactively develop risk control and recovery measures from potential impact to IT infrastructure and digital information imposed by internal and external security threats. • Test and identify network and system vulnerabilities as well as aptitude to demonstrate great awareness of cybersecurity trends, including relevant legislations and regulations, and hacking techniques as well as best practices on responding to and mitigating any damage caused by cyberattacks. Disaster Recovery and Business Continuity (DR&BC) • Assess CIT operational risk, analyse impact, develop mitigation measures for defined disaster scenarios. • Develop and update Business Continuity Plan (BCP) in all relevant aspects involving the provisioning of CIT services. • Plan, design, establish, and maintain Disaster Recovery (DR) site. • Conduct awareness workshops and trainings, preparedness campaign to the Secretariat staff, CIT team members, and all involving stakeholders. ERP System • Liaise with other offices within the Secretariat, consolidate business process workflows to support for further development of the Secretariat’s ERP system. • Advise the external service provider (and if any) and 3rd party developers, act as technical focal technical advisor to ensure the Secretariat’s operational needs within the scope are addressed and implemented as expected. • Develop, and maintain ERP operational framework including operational policies, standard operating procedures (SOP), clear boundaries of responsibilities and rights between the stakeholders. • Manage 1st-level user and technical support in day-to-day operations of the Secretariat’s ERP System. Technical Coordination and Advisory • Closely liaise with the Secretariat’s database manager and Knowledge Management Officer and provide necessary IT support and ensuring that adequate cybersecurity measures are in place. • Communicate with heads of substantive offices to provide CIT support to the development and implementation of the business plan. • Performs other duties as required by the Secretary General.

Competencies

PROFESSIONALISM: Knowledge of information technology, information security, development, management, implementation and maintenance of complex information technology network systems. Expert knowledge of the area of information security, relevant frameworks and related technology platforms. Ability to produce reports and papers on technical issues and to review and edit the work of others. Ability to apply the Authority rules, regulations, policies and guidelines in work situations. Strong analytical and problem-solving skills, to include proficiency in the development and implementation of systems of moderate size/complexity. Knowledge of interactive systems, good knowledge of organization’s information infrastructure and IT strategy as it relates to user area(s); independently maintains assigned systems and develops innovative approaches to resolve a wide range of issues/problems. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. MANAGING PERFORMANCE: Delegates the appropriate responsibility, accountability and decision- making authority; Makes sure that roles, responsibilities and reporting lines are clear to each staff member; Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; Monitors progress against milestones and deadlines; Regularly discusses performance and provides feedback and coaching to staff; Encourages risk-taking and supports creativity and initiative; Actively supports the development and career aspirations of staff; Appraises performance fairly.

Education

• Advanced university degree (master’s degree) in computer science, information systems. A relevant first-level university degree in combination with two (2) additional years of qualifying experience in the above-mentioned fields may be accepted in lieu of the advanced university degree.

Job – Specific Qualification

Certification in PRINCE2 Practitioner or PMP or PMI-ACP or PMI-PBA or PgMP or PfMP or PMI-RMP or PMI-SP is required. Certification in ITIL 4 Foundation or certification in change management is required. Certification in Information Security Management is desirable. Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.

Work Experience

At least seven (7) years of progressively responsible experience in enterprise size planning, design, development, implementation and maintenance of CIT infrastructure, and/or CIT operations management, and computer information systems is required. A minimum seven (7) years of progressively responsible and experience in the areas of CIT strategic management and enterprise architecture framework, CIT Risk Management & Migration, Business Continuity Plan (BCP), including planning, proposal and reporting on budget is required. Experience in identifying organizational needs, consolidating business processes, contributing as technical advisory in planning, development, operations management of enterprise ERP system is required. Extensive knowledge in SAP Business One and ReactJS JavaScript library and other open sources technologies is required. Extensive knowledge in current nature of cyberthreats and methodologies; experience in using IT network monitoring, IDS/IPS systems, tools, techniques, and cyber security protection measures is required. At least seven (7) years of progressive experience and in-depth technological knowledge in planning, design, implementation and management of enterprise size VMware vSphere virtualization platform using latest industrial best practices; relevant VMware certification is desirable. At least two (2) years or more of experience in data analytics or related area with experience in scripting JavaScript/VBScript, PHP/ASP scripting, Power BI, Microsoft PowerAutomate, and solid understanding of computer programming principles is desirable.

Languages

English and French are the working languages of the Authority. For the position advertised, fluency in English is required. Knowledge of another official language of the United Nations is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.

Special Notice

Appointment or assignment against this position is for an initial period of two (2) years subject to availability of funding and satisfactory performance in the role. At the International Seabed Authority, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The International Seabed Authority is committed to creating a diverse and inclusive environment of mutual respect. The International Seabed Authority recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. The International Seabed Authority Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position. ISA reserves the right to not make any appointment to the vacancy, and/or to make an appointment at a lower level from the one advertised. Only nationals of ISA Member States are eligible for consideration.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.