The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic, with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Role Overview:

CHAI Cameroon is seeking a highly organized and proactive Administrative and Knowledge Management Coordinator to provide comprehensive administrative and HR support to our team. This role is critical in ensuring smooth operations and effective human resource and E-learning management within the organization. The successful candidate will oversee a range of administrative functions, E-learning and HR activities to support CHAI’s mission of improving health outcomes in Cameroon.

Administrative Support:

• Manage office operations, including office supplies procurement, maintenance of office equipment, and coordination of office space.
• Provide administrative support to CHAI staff, including scheduling meetings, organizing travel arrangements, and handling correspondence.
• Maintain electronic and physical filing systems, ensuring the security and confidentiality of sensitive information.
• Assist in the preparation and dissemination of documents, reports, and presentations as needed.

Human Resource Management:

• Support recruitment and onboarding processes, including job postings, candidate screening, and orientation of new hires.
• Maintain HR records and databases, including personnel files, leave records, and performance evaluations.
• Coordinate staff training and development activities, including identifying training needs, organizing training sessions, and tracking training attendance.
• Assist in the implementation and enforcement of HR policies and procedures, ensuring compliance with labor laws and regulations.
• Provide support in employee relations matters, including conflict resolution, grievance handling, and disciplinary actions.

Benefits Administration:

• Administer employee benefits programs, including health insurance, retirement plans, and other employee welfare programs.
• Assist employees with benefits-related inquiries and facilitate communication with benefits providers.

Knowledge management:

• Coordinate e-learning activities being implemented by CHAI-Vaccines, Malaria and HIV/AIDS.
• Collaborate with Program Managers on the development of curriculum for online delivery.
• Develop training resources and facilitate partner groups in learning how to use the online learning management system
• Maintain quality assurance processes and protect the intellectual property in e-learning materials developed for MOH.

Safety and Security:

• Develop, implement, and enforce safety policies and procedures to ensure a safe work environment for all employees.
• Conduct regular safety inspections and risk assessments, identifying and addressing potential hazards.
• Coordinate safety training programs and drills for employees, including first aid and emergency response training.
• Maintain safety and security records, including incident reports and accident investigations.
• Collaborate with relevant stakeholders to address safety and security concerns and implement corrective actions.
• Stay informed about relevant safety regulations and industry best practices, ensuring compliance with legal requirements

• Bachelor’s degree in human resources, business administration, or a related field.
• At least 3 years of experience in administrative and human resource management roles, preferably in an international NGO or development organization.
• Strong organizational and multitasking skills, with the ability to manage multiple priorities and deadlines.
• Excellent communication and interpersonal skills, with a customer service-oriented approach.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and HRIS software.
• Knowledge of labor laws and regulations in Cameroon.
• Fluency in French and English required.

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