ICT Technician will have diverse responsibilities, encompassing maintenance, repair tasks, and active participation in the design, and installation of ICT systems and components. This role involves managing the day to day activities of the rapid prototyping and extending support to different fab labs across UNIPOD. Working closely with engineers, supervisors, and technical staff, the technician ensures the seamless operation of the labs, while playing a vital role in contributing to the success of UNIPOD’s research projects and service delivery.

Duties and Responsibilities
•   Implementing standard operating procedures including workshop rules and regulations.
•   Supporting and orienting workshop users and enforcing procedures, rules and regulations of the workshop.
•   Implementing, enforcing occupational, health and safety systems.
•   Perform preventive maintenance, troubleshooting, and repair of ICT systems, including but not limited to power distribution, communication systems, audiovisual equipment, and control systems.
•   Conduct inspections and tests to identify faults, malfunctions or potential safety hazards in equipment.
•   Install, upgrade, and modify ICT systems according to specifications and applicable codes.
•   Assist in the design, fabrication, and installation of ICT prototypes/products and systems.
•   Collaborate with innovators and researchers to support research projects by providing technical assistance and expertise.
•   Stay updated with industry trends, ICT techniques, and best practices to enhance skills and knowledge.
•   Provide professional support to supervisors in organizing and facilitating various training sessions and workshops within the UNIPOD.
•   Maintaining inventory of all workshop resources.
•   Document work activities, including maintenance records, repair reports, and project progress updates

Competencies

Core

Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies
Business Management  Risk Management – Ability to identify and organize action around mitigation proactively managing risks.
Business Management-Customer Satisfaction /Customer Satisfaction/Client Management: Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfill and understand the real customers’ needs, Provide inputs to the development of customer service strategy, Look for ways to add value beyond clients’ immediate requests, Ability to participate client’s upcoming needs and concerns.
Business Management  Digital Awareness and Literacy ;Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed
Information Management & Technology IT Service Delivery & Operations-Ability to deliver the IT products and services to customers at the right level of Quality and Costs, taking into account user experience.
Business Development  Knowledge Generation: to research and turn information into useful knowledge, relevant for context, or responsive to a stated need

Required Skills and Experience
Education:
High School education with relevant Diploma in Information Technology, Computer Systems Engineering or a related field. University Degree in relevant field would be desirable, but it is not a requirement.
Experience:
6 years of experience working different software systems and applications or bachelor’s degree with 3 years of relevant working experience is required.
Skills Required:
•     Proficient in reading and interpreting ICT systems.
•     Ability to troubleshoot and diagnose faults.
•     Skilled in using various tools, instruments, and equipment for testing and repair.
•     Strong communication skills to interact effectively with colleagues and stakeholders.
•     Proficiency in diagnosing and repairing faults in electronic components and systems. Familiarity with ICT codes, regulations, and safety procedures.
•     Solid software development and programming
Language Requirements:  
Proficiency in written and spoken English and Sesotho.
Working Conditions:
The position is based at the University Innovation Pod at the Lerotholi Polytechnic premises. However, work may involve both indoors and outdoors, depending on the project requirements.
Working hours: Monday-Friday, 08:00 – 17:00
Occasional evening or weekend work may be required for maintenance, critical system support, training, and mentorship sessions.