Job Overview:
The International Rescue Committee (IRC) is one of the leading providers of high-quality programming for refugees resettling to the United States. The IRC is committed to developing innovative programs that respond to the refugees’ unique strengths and needs, using our learning and experience to shape policy and practice, and highlighting and promoting best practices in refugee services provision.

The IRC is seeking a Training Officer for Switchboard, an Office of Refugee Resettlement (ORR)- funded program. Switchboard is a one-stop resource hub for refugee service providers in the United States. Switchboard provides training and capacity-building services to service providers in the United States, including resettlement agencies and affiliates, state agencies, ethnic community-based organizations, and others. More information about Switchboard can be found at www.SwitchboardTA.org.

The Training Officer will be responsible for leading the development and delivery of capacity-building initiatives related to newcomer and refugee services. This role includes providing training and technical assistance to service providers to support them in addressing the general resettlement and case management needs of refugees and newcomers. This role requires prior direct service experience working with clients, subject matter experts, and/or partners to develop culturally responsive service plans to address individual and family client needs utilizing a broad range of approaches including client-centered, strength-focused, and trauma-informed to meet the social, safety and stability of newcomers.

This staff will be responsible for producing and maintaining high quality performance by collaborating with experts, designing effective resources, and facilitating learning experiences that contribute to improving outcomes for children, adults, and families.

Major Responsibilities:
Training and Technical Assistance

• Develop and deliver training related to refugee and newcomer services, to include webinars, self-paced e-learning courses, online certificate courses, in-person training, etc.
• Provide consultation, guidance, and recommended resources via email and/or virtual meetings to refugee service providers across the U.S., in response to questions and technical assistance requests
• Produce written learning resources including blog posts, information guides and toolkits
• Incorporate feedback from internal and external reviewers
• Lead development multimedia resources, including e-learning modules, videos, and podcasts in collaboration with colleagues across teams
  • Coordinate a monthly community of practice focused on refugee and newcomer emerging topic needs –

Project Management

• Contribute to the creation of Switchboard’s annual training and technical assistance (TTA) workplan.
• Ensure related trainings and learning resources are developed and delivered on time and on budget.
• Use effective communication and collaborative skills with a wide range of stakeholders
• Manage external subject matter expert/consultant relationships and project plans as they contribute to development of related TTA.

Monitoring and Evaluation (M&E)

• Track related TTA outputs and outcomes against targets (materials developed, trainings delivered, individuals participating, etc.)
• Review and analyze feedback data from related TTA participants
• Provide input into Switchboard reports, including monthly activity updates and semi-annual Performance Progress Reports.
• Other duties as assigned.

Experience Required:

• Bachelor’s Degree in relevant field (or equivalent experience)
• Minimum four years of direct service experience with refugees and/or other ORR-eligible populations
• Experience providing training and/or technical assistance to build capacity of refugee service providers
• Experience providing client-centered, trauma-informed, and strength-based services for refugees
• Experience in supporting newcomers access and gaining self-sufficiency for services and resources i.e. financial, medical, social, vocational etc.

Preferred:

• Licensed Clinical Social Worker (LCSW), Master of Social Work (MSW), or equivalent experience
• Direct service work experience in refugee and newcomer services
• Lived experience with forced displacement or shared background with newcomer populations
• Experience managing external subject matter experts and/or consultants
• Experience contributing to project M&E (data collection, management, and reporting)
• Experience with evidence-based programming

Knowledge, Skills, and Abilities:

• Working knowledge of programs and services related to client-centered services for refugees and newcomer families
• Excellent verbal and written communication skills, with fluency in English; including engaging public speaking abilities
• Self-starter with ability to work both independently and collaboratively as a part of a team
• Capacity to give and receive constructive feedback
• Strong organizational and project management skills, with the ability to manage multiple competing deadlines and efficient time management
• Adequate technology literacy including intermediate knowledge of MS Office Suite (Teams, Word, PowerPoint, Excel), and Zoom, with adaptability to learning new and innovative technology
• Strong attention to detail

Working Environment:

• This position may be located in a standard office environment in New York, NY, or it may be located in a remote working environment. Required domestic travel up to 20%.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.