***NOTE: This is a global telecommuter position; CRS will give preference to candidates who are based in countries where we have existing offices. CRS does not sponsor visas for telecommuting employees.***

Job Summary

The Salesforce Enterprise Business Solutions Architect is accountable for delivering business capabilities of information systems by establishing and maintaining technology solutions that support the objectives for our Global Overseas Operations (including Institutional Donor Engagement and Advancement, Program Impact and Quality Assurance, Global Risk and Compliance, Knowledge Management and Learning, Ethics, and Program Leadership) and US Facing business unit communities (including Charitable Giving, Marketing, and Mission and Mobilization). This entails developing and recommending solutions, facilitating decision-making, building and implementing roadmaps, enabling and supporting operating teams, and managing third-party agreements, deliverables and services. This role requires ability to manage large and complex portfolios of technology and cross-functional processes in an environment that comes with both systems of record and innovation. The Architect I achieves objectives by guaranteeing the suitability and use of information solutions, and by leading and influencing business owners, vendors and stakeholders to achieve desired outcomes. The Architect I is a change agent that identifies, gains approval, and implements process and organizational improvements by leveraging expert-level functional and technical skills.

The Architect’s focus is to partner with business leaders to provide services that:

• Strategically guide the system aspects of design and realization of functional operating models.
• Identify and guide people, processes and technology requirements to operationalize the operating models.
• Support organizational change and investments in response to disruptive forces and toward achieving targeted business outcomes.
• Create deliverables that clarify strategic intentions, identify business outcomes, explore implications, impacts and risks.
• Help leaders understand, apply, monetize and operationalize existing, new, and emerging technologies to transform and optimize business and operating models.

Roles and Key Responsibilities

• Understands the organization’s strategy and how the organization currently approaches innovation and monetization.
• Facilitates business strategy development, including environmental analysis, opportunity identification, technology and business cases, and business innovation portfolio development along with operating model development.
• Engages key functional stakeholders to identify business and technology innovation opportunities that enable and drive strategy. Focuses on growing revenue, optimizes costs, and mitigates risks.
• Leverages the best practice, continuous foresight, and innovation to test models and strategies, and determine how to adjust either or both to become resilient and future-fit.
• Constructs deliverables that demonstrate how to move the business toward realizing its strategic goals and targeted business outcomes.
• Uses actionable and diagnostic deliverables to help leaders make informed investment decisions.
• Assesses near-term and long-term needs, to establish investment priorities.
• Utilizes best practice to help leaders identify and make investment decisions, including business outcome statements, strategy on a page, scenario plans, business capability models, value-streams maps, business process models, ecosystems models, constituent and user profiles, journey maps, human-centric design and investment roadmaps.
• Helps stakeholders build effective communication and targeted messaging to support transformation objectives.
• Ensures operating models fit together by showing the interdependencies between components, and that the business model story makes sense.
• Uses the organization’s existing models as the starting point for innovation; for example, by using new technologies to enable a functional capability.
• Seeks ways to drive adoption of new technology and reuse existing technology for enabling business capabilities, value streams and business processes.
• Helps leaders with design thinking, business modeling, ecosystem modeling, innovation management, technology investment analysis, and operating model design.
• Facilitates development of cross-functional business solutions that combine knowledge of business capabilities, value streams and business processes.
• Advises on solution options, risks, costs versus benefits, and impact on other business capabilities and processes.
• Collaborates with the enterprise program management office on benefits, issues, risks of initiatives and reporting project status.
• Leads the development and application of guiding principles, standards and minimal viable architectures through governance and business strategy.
• Transforms the organizational approach to innovation by advocating for the creation of cross-functional or fusion teams and using flexible approaches such as design thinking.
• Collaborates with product teams to ensure continuous delivery of business value, as well as to leverage shared technologies, tools, value streams and processes that impact speed to value and time to market.
• Develops ecosystem and business capability models, value stream and customer journey maps to guide product teams in developing their minimum viable products, value propositions and drive business outcomes.