The purpose of a HR/Administration Officer is to implement delegated area of responsibility. The following is a brief description of the role.

Generic responsibilities 

1. Ensure adherence with NRC policies, tools, handbooks and guidelines.
2. Implement delegated support function portfolio according to plan of action.
3. Prepare and develop status reports as required by management.
4. Support and Implement NRC’s HR and administration systems and procedures at area level.
5. Ensure proper filing of documents in accordance with Securing Supporting Documentation (SDD) guidelines.
6. Promote and share ideas for improvement of the support function.
7. Support line managers in providing capacity building and facilitate relevant training to staff.
8. Promote NRC values and safe working environment and support the implementation and adherence to the anti-corruption policy.

Specific responsibilities 

• Support assigned staff in their professional development, identify training needs, support staff to achieve the objectives defined in their work and development plans.
• Organize recruitments according to NRC recruitment policy and SOPs when delegated by the HR Manager and ensure the recruitment and personnel files are complete, updated and archived in a timely manner and according to NRC filing procedures and GDPR.
• Compile and update the attendance in the training matrix on a weekly basis, and facilitate training as needed, i.e. NRC way, code of conduct, PSEA, etc.
• Prepare the payroll for staff at the area office when requested by CO.
• Manage casual workers agreement, service contracts, and ensure all non-NRC personnel representing NRC has signed and fully understand the code of conduct.
• Facilitate induction for national and international staff.
• Managing of translation services of official documents on request.
• Management of offices and residences at area level, including supervision of staff assigned to premises, cleaning, maintenance, and repairs, including equipment/furniture, opening & closing office, payment of electricity/water bills, ensuring functioning and securing office equipment, provision of (consumables and non-consumables), and ensure adequate supply of stationery and office supplies.
• Management of lease agreements for all premises (offices, residence, warehouse), including preparation, renewals, termination, payment of rents, and addressing issues with landlords
• Checks the health and safety standards of offices and guest houses (according to MOSS and MORSS) in collaboration with the Health and safety Security Officer.
• Arrange accommodation for visitors and staff in residences and hotels, from booking to billing, and make flight bookings when requested.
• Liaise with local authorities and Obtain travel permits for Staff to GS, Camps, and between States.

Professional competencies 

Generic professional competencies: 

• Experience from working as a HR/Admin Officer for a minimum of 3 years in a humanitarian/recovery context
• Bachelor’s Degree in Business Administration or related field with minimum 3 years of experience
• Previous experience working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Fluency in both English and Arabic, written and spoken
• Intermediate computer skills in Microsoft Office (MS Excel, Word, and Outlook)

Context/ Specific skills, knowledge and experience: 

• Strong communication and interpersonal skills
• Service-minded, with strong organizational and planning skills
• Good cultural awareness and sensitivity
• Highly approachable, trustworthy and confidential
• Good diplomacy and negotiating skills
• Attention to detail, problem-solving skills, excellent time management skills

 Behavioral competencies

These are personal qualities that influence how successful people are in their jobs. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Handling insecure environment
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect
• Managing performance and development