UNOPS : HR Specialist, Navigation and Support – Copenhagen
JOB DETAIL
People and Culture Group
The People and Culture Group (PCG) drives the right culture and working environment in UNOPS by enabling UNOPS to deliver on its strategic intention through:
- embedding of UN core values and standards;
- developing fit-for-purpose People & Culture standards, policies, systems and platforms; and,
- creating an optimal working environment in which personnel are able to flourish and perform at the highest level to achieve UNOPS’ mission.
The Role
Under the direct supervision of the Director of People and Culture Group (PCG) and dotted line reporting to the Director of the Ethics Office, the Specialist, Navigation and Support is responsible for strengthening and coordinating UNOPS’ victim-centered approach, coordinating with different entities (such as the Workplace Conduct unit in PCG, Internal Audit & Investigations Group, Ethics Office and Legal Group) and accompanying victims, by consent, through to a resolution process.
In addition to providing direct support to personnel, the Specialist plays a much broader role in UNOPS’ overall efforts to tackle misconduct, carrying out a wide range of activities to ensure that a victim/survivor centered approach is mainstreamed in the response to sexual and other types of misconduct and adequately reflected in guidance, awareness raising and learning activities.
The role will be the central point for providing guidance and “navigation” on the speak-up and whistleblowing processes and systems at UNOPS. The role is responsible for offering impartial and comprehensive information to individuals seeking to raise concerns, ensuring they are aware of the relevant processes, policy frameworks and support available. The role will seek to enhance understanding and available options in the system and provide an overview of the relevant functions within UNOPS.
*** This recruitment aims to fill an ongoing, full-time position based in Copenhagen, Denmark. Depending on actual needs, the hiring unit may decide to recruit endorsed qualified professionals for contract with different working conditions (short/long-term, part/full-time, retainer, regular or ongoing positions).
1. Navigation Support
- Serve as a point of contact prior to formal reporting of misconduct or crisis by reporters/victims/survivors, including fraud and retaliation.
- Provide a confidential enabling environment that is safe for UNOPS personnel who have observed potential misconduct to participate in internal justice processes (including fraud and retaliation).
- Serve as a support focal point to referred reporters/victims/survivors of alleged misconduct or crisis, including fraud and retaliation.
- Offer one-to-one guidance to reporters/victims/survivors on all available speak-up and whistle-blowing processes (including fraud and retaliation).
- Provide advice on topics related to maintaining and continuously improving UNOPS’ speak-up and whistle-blowing frameworks, including fraud and retaliation.
2. Facilitation of Case Management
- Create an enabling environment that minimizes the potential for re-traumatization during reporting and investigation processes.
- Provide de-escalation support
- Provide information and direction on resources/avenues available for early conflict resolution.
- Continue monitoring reporters/victims/survivors and action any requests made as part of needs assessments and reviews.
- Support other referred individuals (i.e.reporters/victims/survivors of domestic violence) with information and referrals to the correct service providers (e.g. medical, psychosocial, etc).
- Perform duties in accordance with protection mechanisms and action plans, as expected by UNOPS policies, standards and commitments.
- Uphold and maintain confidentiality and ethical standards in all interactions with victims.
- Establish and maintain a confidential and/or anonymous reference group of victims who consent to provide input into various initiatives that UNOPS is developing to gather the perspectives and recommendations of victims.
3. Monitoring and Reporting
- Provide quarterly and ad hoc internal and external reporting through effective application of knowledge of the UN and Inter-Agency Standing Committee (IASC) systems.
- Maintain a Navigation and Support database. Ensure the data is up-to-date and can be extracted to report on trends related to geographic spread of support provided, types of support referred, and other relevant data points as may be specified.
- Assist in monitoring any changes in policy/guidance to ensure that UNOPS internal policy and practices are in line with UN and other international standards.
- Monitor and evaluate the effectiveness of victim support programs. Collect data on the impact of the programs and use this information to improve their effectiveness.
4. Capacity Building
- Participate in the development of operational procedures and policies related to victim-centered approaches, as assigned by the PCG Director and in coordination with other units such as the PSEAH, Ethics Office, IAIG and Workplace Conduct Teams.
- Develop and deliver training on the victim/survivor centered on other approaches.
- Develop guidance and provide advice and support for supervisors, HR practitioners, and and other key personnel on how to safely and ethically react and respond to incidents of sexual exploitation, abuse and harassment, ensuring confidentiality and informed consent.
- Carry out functions in accordance with a Victim Centered Approach (VCA) within UNOPS, including guiding, advising and reporting on the implementation and operationalization of the VCA, as well as contributing to policies linked to preventing and responding to sexual harassment within UNOPS.
- Advocate and communicate with internal and external stakeholders (UN agency working groups, UN Victim Rights Advocate, the IASC, etc) ) on behavior change and support strategies and communication and outreach materials to promote survivor centered approaches in internal justice mechanisms. Participate in inter-agency coordination on Victim Support.
- Develop knowledge materials and communications products.
- Building capacity of partners: The Specialist – Navigation and Support will provide training and technical support to local organizations working with victims.
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| Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion. |
| Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. |
| Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). |
| Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. |
| Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. |
| Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. |
| Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground. |
Education
- Advanced University (Master’s) Degree in related fields such as Law, Social Justice, Human Rights, Behavioral Sciences, Psychology, Social Sciences, or related field is required. OR
- First University (Bachelor’s) Degree in Law, Social Justice, Human Rights, Behavioral Sciences, Psychology, Social Sciences and/or other related fields in combination with additional two (2) years of relevant experience will be accepted in lieu of the advanced degree.
Experience
- A minimum of 5 years relevant experience in protection/safeguarding, OR social work, OR gender-based violence, OR prevention and response to workplace misconduct and/or a combination of the above within international development and/or humanitarian aid is required
- Working experience within the global south is required
- Proven experience in individualized case management and interdisciplinary coordination and, as well as providing support to survivors of abuse is highly desirable
- Proven experience in working in diversity and inclusion and an understanding of how intersectionality can affect a person’s experience of misconduct is required.
- Previous experience with the UN and/or an NGO is desirable.
- Experience in developing and facilitating trainings, in particular capacity-building, and promoting behavior change through communication is desirable
- Experience in report writing and knowledge management is an asset.
Language requirements
- Fluency in English and French is required.
- Fluency in Arabic or Portuguese is an asset.
Contract type: ICA
Contract level: I-ICA 2
Contract duration: Ongoing ICA – ‘Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.’
For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx
- Please note that UNOPS does not accept unsolicited resumes.
- Applications received after the closing date will not be considered.
- Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
- UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
- Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
- We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
Terms and Conditions
- All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
- It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: No requirements
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