The Nigeria INGO Forum (NIF) was established in 2014 to facilitate collaboration among international non-governmental organizations (INGOs) in Nigeria for humanitarian, development, and peacebuilding efforts. It serves as a vital platform for information sharing, advocacy, and engagement with authorities, donors, and the UN, ensuring the inclusion of INGO perspectives and those of affected populations in decision-making. Governed by a core membership of 59 members and nine observers, it operates under a Steering Committee comprised of five Country Directors and a Chair, supported by a Secretariat.

For more details on the association’s organization, statutes, charter, and services offered to its members, see https://ingoforum.ng/.

We are looking for people who are passionate about helping refugees and people forced to flee.

If you are those people, the INGO Forum in Nigeria is looking for an enthusiastic and passionate PLRCAP Program Technical Assistant to join our team in Abuja, Federal Capital. The PLRCAP Program Technical Assistant will provide essential support in daily administrative tasks and external communications for the PLRCAP program and Nigeria NGO Support Hub- an online digital hub that empowers Local and national NGOs to showcase their work, connect with peers, and access expert guidance and essential resources. Ideal candidates will have a strong interest in NGO capacity building and a commitment to supporting humanitarian and development goals in Nigeria.

Below is a brief summary of the role. Please download the Job Description for further details.

Generic responsibilities

• Compliance with and adherence to NRC and NIF approved policies and procedures and to and donor policies, guidance, and procedures.
• Proactive agenda setting; facilitating a space for NGO collaboration; enabling sharing of information and analysis for effective decision-making.
• Supporting high level representation of INGO interests in external meetings and planning efforts nationally.
• Able to appreciate political necessity and policy issues in localization and the application of principles to programming.

Specific responsibilities

• Support the organization and efficient execution of PLRCAP learning and research activities.
• Support to the development of the NGO Resource Library by supporting research efforts, testing, and reviewing resources.
• Assist with meeting documentation, track project planning, calendar deadlines, and assigned tasks.

Administrative Support:

• Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
• Providing real-time scheduling support by booking appointments and preventing conflicts.
• Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations for the team.
• Respond to email and phone enquiries and routing them to the appropriate party.
• Input and update data in databases and other systems accurately.
• Organize update and maintain electronic SharePoint team files with project files and documents.

Communications Support:

• Prepare well-structured original content for the PLRCAP social media handles.
• Develop engaging and visually appealing content, including images, videos, and infographics for social media handles.
• Promote course learnings and findings – and share resources content among the hub members.
• Create questionnaires, polls and other feedback tools to apply to the social media handles.
• Curate and analyze feedback on the hub and provide recommendations for improvement.
• Create a content calendar outlining specific themes, events, and campaigns for each month.
• Incorporate storytelling to highlight success stories, impact, and the organization’s mission.
• Ensure content is optimized for each platform and includes relevant hashtags and keywords.
• Include a mix of promotional, educational, and entertaining content to keep followers engaged.
• Publish scheduled content on Twitter and LinkedIn according to the content calendar.
• Monitor social media channels for mentions, comments, and messages, and respond promptly.
• Engage with followers through likes, retweets, shares, and comments to foster a sense of community.
• Run targeted social media campaigns for fundraising initiatives, events, and volunteer recruitment.
• Share relevant news, articles, and resources related to the organization’s cause and sector.
• Monitor analytics and track KPIs to measure the success of the social media efforts.
• Continuously optimize strategies based on data insights and user feedback.

Other support:

• Performs other relevant duties assigned and pre-agreed.

• University / Institute Degree in Social Sciences, Communications or relevant field.
• 6 months – 1 year of work experience, preferably in Non-Profit Organization.
• Knowledge of social media trends and social networking tools
• Experience with creating content for the web.
• Mastery of the major social media platforms, particularly Twitter, and LinkedIn
• Knowledge of social media analytics software including, Google Analytics and Twitter Analytics to track audience engagement and campaign performance.
• Experience with content management systems and basic image/video editing software
• Knowledge of graphic art applications such Canva, Adobe photoshop, etc is desirable.
• Impeccable oral and written communication skills
• Excellent internet research skills
• Ability to work independently and with a team
• Excellent work habits with a willingness to work in a multi-cultural environment.
• Great organizational skills, including proven ability and experience in administration, finances and logistics.
• Strong communication skills, including proficiency in drafting documents.
• Advanced computer skills, particularly with Windows and Microsoft Office, including MS Excel, MS PowerPoint, and MS Access.

Behavioural competencies
Strong communication and interpersonal skills.

• Ability to work independently in fast-paced environments.
• Excellent writing, editing, and analytical abilities.
• Proven ability to build relationships and facilitate dialogue among diverse stakeholders.
• Ability to present and represent collective views to various stakeholders.

Professional competencies
Experience in coordination within a humanitarian/recovery context.

• Experience working in complex and volatile contexts.
• Documented results in related responsibilities.
• Fluency in English, both written and verbal, and fluency in one or more languages spoken in North-West Nigeria, particularly Hausa, is an advantage.

What’s in it for you? 

Join a work culture that empowers every employee to share ideas and take responsibility:

Additional Information: 

 Duty Stations: Abuja, Nigeria

Duration of contract: 6 months (Renewable).

Grade Level:  Grade 4 in NRC’s grading structure.

Reporting line:  PLRCAP Project Manager

Travel: 15%

This position is open to Nigeria Nationals only. We invite applications from all qualified and interested candidates. Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline. Female candidates are strongly advised to apply. 

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements