Job Title:         Advisor II, Health Knowledge Management & Strategic Communications Specialist
Reports to:     Technical Director – Health
Department:   Program Impact and Quality Improvement (PIQA) / Health
Salary Grade:  10

Job Summary: Your creativity and innovative approaches to sharing key information will help CRS to influence for transformational change. You will contribute to driving internal and external health / nutrition thought-leadership, knowledge management and capacity strengthening. In this position, you will be responsible for effectively sharing of health / nutrition knowledge across the agency through the development, dissemination, and ownership of relevant communications assets and fora. You will support internal capacity strengthening by working with teams to enhance learning, documentation, and dissemination and by co-creating and enabling access to relevant learning resources. You will seek out and support opportunities for external health / nutrition thought leadership and knowledge exchange.  As a result, CRS will better contribute to the global evidence base, and our innovations and lessons learned will influence internal and external health and nutrition communities.

• Contribute to external Health / Nutrition thought leadership and knowledge exchange by driving the development and external publication of relevant as well as assisting with conference events and developing content for the externally facing website.
• Support marketing initiatives alongside colleagues from the health / nutrition team, MarCom and the Institutional Donor Engagement and Advancement department, ensuring that capacity statements and other external publications present the breadth and depth of CRS’ programming.
• Drive and facilitate internal Health / Nutrition knowledge exchange through the development, dissemination, maintenance and marketing of relevant communications assets (briefs, blogs, newsletters, slide decks, talking points, abstracts, info-graphics, etc.), events, webinars, and the Health, Malaria, SBC, Nutrition and HIV MyCRS Sites. Coordinate with key internal stakeholders to identify relevant content.
• Provide oversight of and create a structure for health and nutrition knowledge management and communication platforms, such as MyCRS (intranet), Groups/Teams, Yammer, One Drive, other Office 365 applications. Support and guide health and nutrition staff on use of these technology platforms.
• Maintain strong internal networks and stay up to date on communication or KML products from other units, key health / nutrition approaches, projects, innovations, and themes within the agency.
• Contribute to other areas as assigned as a member of the health / nutrition team.

Education and Experience

• Bachelor’s degree required in public health, international development, international relations or communications.
• Five years related experience
• Experience analyzing and synthesizing quantitative and qualitative data to create clear and concise reports.
• Experience with communications, knowledge management and communications within an organization, including technical writing.
• Understanding of global health programs as demonstrated through at least 3 years of work experience, specific course study or other activities.
• Proficient with Microsoft Office including Word, Excel, PowerPoint, as well as other components and products for information sharing and collaboration, including SharePoint, Yammer, etc.
• Experience in mentoring, coaching, facilitation and training applying adult learning principles and practices.

Required Languages – Must be fluent in written and spoken English; French or Spanish fluency desirable.

Travel– This position will require occasional travel (15% or less), including to resource poor international locations.

Knowledge, Skills and Abilities (KSAs)

• Creative thinking with an ability to effectively communicate through multiple media
• Excellent interpersonal, presentation and oral and written communication skills with the ability to communicate technical ideas and concerns to both technical and non-technical audiences.
• Ability to thrive as part of a multidisciplinary, geographically distributed team.
• Strong teamwork, coordination, interpersonal and negotiating skills.
• Proactive, resourceful, solutions-oriented, and results-oriented.
• Ability to plan, maintain a timeline, focus, and use time effectively.
• Strong relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.
• Strong strategic, analytical, problem-solving and systems thinking skills with capacity to see the big picture and ability to make sound judgment
• Strong presentation, facilitation, training, mentoring, and coaching skills

Preferred Qualifications – (If applicable) When needed, list preferred qualifications. These can include skills, experience, degrees that are highly desirable, but not required.

• Master’s degree in public health, international development, international relations or communications.
• 2 years of international experience
• Experience contributing to technical publications
• Graphic design skills
• Experience designing interactive media
• Familiarity with key donors, particularly The Global Fund, USAID
• Proficient use of business intelligence and visualization tools like PowerBI, Tableau or others a plus.
• Familiarity with Salesforce-based information management platform highly desirable.

Supervisory Responsibilities: none, potentially will manage consultancies or relationships with vendors (e.g., translators)

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. 

CRS’ Talent Acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS is an Equal Opportunity Employer.

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality.  Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.  We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate or global telecommuter, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.  The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm.

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. 

CRS is an Equal Opportunity Employer.

General Requirements

CRS offers are contingent on the selected candidate’s ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements.  All positions requiring residence or frequent travel outside a home country must undergo and clear a pre-employment medical clearance; some work permit processes require clearing a separate government administered medical examination.

CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements