Org. Setting and Reporting

This position is located in the Centre for Learning and Multilingualism (CLM) of the Human Resources Management Service, Division of Administration at the United Nations Office at Geneva (UNOG). The incumbent reports to the Training Officer.

Responsibilities

Under the supervision of the Staff Development Officer the incumbent will be responsible for the following duties: Training assistance: • Manages the technical aspects and contributes to the design, organization, and delivery of training and development programs. Provides general and technical support to the delivery of online language courses and other online workshops. Support to CLM staff: • Supports office staff in their daily work by using application software, primarily Microsoft Office 365 and other technologies. Manage CLM database and reporting: • Maintains the database for CLM, the Language Training Programme, (LTP), locally extracts data from Umoja BI, collects statistical data on training activities and responds to database queries and ad-hoc requests for information on training programmes. • Creates and maintains the preparation and monitoring of statistical reports from Inspira, Umoja (BI), for CLM, Human Resources Management Service (HRMS), and Umoja team. • Administers the systems for disseminating information to staff members on training, staff development opportunities, including distance learning, self-study, and other sources of learning. Manage and update web applications: • Develops and oversees the structure, creation, modification, and content updates of web applications, ensuring CLM-related websites are consistently updated with the latest information and documentation. • Implements the continuous improvement of the language enrolment system. • Manages the Moodle platforms used by the Language Teachers for language training in all UN official languages and UNOG Management & Communication. Manage Upgrading of Substantive and Technical Skills (USTS) budget: • Manages the budget for upgrading substantive and technical skills by overseeing funds allotted by UNHQ to CLM for external training of UNOG departments. Notifies departments of their available funds and collects and oversees their training plans. Other Duties: • Handles the payment of training fees, maintains up-to-date information, and regularly reports to UNHQ. • Liaises with internal and external stakeholders to ensure timely delivery of services. • Liaises with UNHQ Capacity Development and Operational Training Services (CDOTS) concerning Umoja training logistics and provides information to role-mapped staff members on how to complete their Umoja training Certification. • Performs any other duties, as required.

Competencies

Professionalism: Knowledge in web content management. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Technological awareness: Keeps abreast of available technology. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.

Education

High school diploma or equivalent is required.

Job – Specific Qualification

Information Technology Infrastructure Library (ITIL) 4 Certification IT Service Management Framework is desirable.

Work Experience

At least seven (7) years of experience in human resources, training, or administrative field is required. The minimum years of relevant experience is reduced to five (5) for candidates who possess a first-level university degree or higher. Experience in training, adult education, and/or multimedia training materials development is required. At least two (2) years of experience within the United Nations Common System or similar international organization is desirable. Experience in automation of services and producing reports using Structured Query Language (SQL) queries, Eloquent/Fluent Object-Relational Mapping (ORM), related to language and training courses is desirable. Experience with a Learning Management System as a developer or administrator is desirable. Experience in programming languages such as JavaScript (version ES6), specifically ReactJs, and Hypertext Processor (PHP 7.x) specifically Laravel Framework is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English and knowledge of French is required.

Assessment

Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.

Special Notice

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.