Hardship Level (not applicable for home-based)

A (least hardship)

Family

UNOPS LICA6

2025-01-01

December 17, 2024

The Jordan operation’s CBI unit commits to the principles of transparency and accountability to all stakeholders, critical especially for cash programmes. UNHCR Jordan uses various communication and reporting platforms and tools to provide information on assistance, eligibility status. The LICA 6 CBI Associate will perform critical functions for the CBI unit related to the processing of cash payments to refugees on behalf of the entire operation, managing and resolving ‘tickets’ raised by cash recipients related to their delivery mechanism or technical issues, and ensuring that cash recipients receive their cash assistance via their preferred delivery mechanism.

Other duties

a. Cash account Replenishment

• Calculating monthly financial needs for cash transfers and associated fees—for BN and other unit teams, host community and camps, needs calculated by delivery mechanism for each list (CAB ATM card, CAB-iris, UWallet), calculation of FSP fees for each mechanism, and estimating Aramex fees for delivery of ATM cards and ATM PINs.
• Preparing and submitting replenishment requests for different cash plans to Programme, and providing follow up as needed.

b. Cash Payments to Refugees

• Cash Plans
o Create cash plans on CashAssist for Basic Needs programme and other units.
o Manage refugee entitlement cards (related to cash delivery mechanism),
o Obtain ‘Approvals’ for the different cash processing steps in Cash Assist.
• Recharge Financial Service Provider (FSP) Accounts
o Create recharge files on FSP portals & troubleshooting errors.
o Recharge files on FSP portals & troubleshooting errors.
o Obtain ‘Approvals’ for different cash processing steps in FSP portals.
o Monitor withdrawal status of transfers made via the three delivery mechanisms.
o Send SMSs to CBI recipients once transfers are available for their withdrawal (Basic Needs programme only).
• Retroactive payments (unwithdrawn w/ tickets or failed transfers) & other actions—Basic Needs and other unit teams.
o Follows same process as above for cash planning and account recharge.

c. Cash Delivery Mechanisms:
ATM Cards
• Planning and executing ATM card and ATM PIN verifications with PSPs and refugees (in-person) (on behalf of BN, and other client units/teams).
Mobile Wallets
• Planning logistics (internally with admin/fleet/FOs, etc. and externally with FSP) and executing UNHCR missions for mobile wallet onboarding (linking refugee iris’ with mobile wallet accounts verified by JoPaCC).
• Planning logistics and executing periodic verification of refugee iris’ with mobile wallet accounts (compliance requirement)

d. CBI Tickets
• Extract CBI tickets from RAIS.
• Check tickets extracted data against withdrawal status of refugee ticket initiators.
• Distribute tickets to CBI staff for physical phone call backs to identify the core issue and determine corrective action.
• Monitoring CBI staff ticket call back progress and outcomes.
• Distribute actions—based on ticket call backs—to BN team for their follow up.
• Follow up on Actions to ensure that they are completed and close the ticket.

Standard Job Description

CBI Associate

Organizational Setting and Work Relationships
The CBI (Cash-Based Interventions) Associate is supervised by a professional staff member who provides the incumbent with general guidance and workplans. The incumbent works quite independently with an oversight from the supervisor and may directly supervise some support staff.
Contacts are mainly with the colleagues in the same duty station to exchange information and to discuss the work plans. External contacts are with the national and local authorities for gathering and exchange of data.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties
– Manage the use, maintenance and technical support of databases used in the cash-based interventions.
– Generate statistical reports based on the standard reporting formats and ad-hoc reports, charts and tables as required by the management.
– Prepare and administer accurate lists of beneficiaries for the regular assistance through bank ATM/IRIS system in line with the procedures established by the office.
– Assist in developing and administering UNHCR Regular CBI database.
– Assist in the monthly reconciliation and refund process for the cash assistance project.
– Assist in preparing detailed reports and breakdown of the cash assistance provided to the refugees.
– Cross-check databases to ensure that all beneficiaries are active cases.
– Keep cash lists updated and free of duplications and ensure delivery of cash assistance to beneficiaries in a timely manner.
– Maintain relationships with partners to facilitate the flow of information between databases,
– Assist with the training of internal staff and partners on how to use the database,
– Execute best practice in data protection standards and help to positively influence others,
– Troubleshoot issues with the database and work with internal teams to provide technical fixes,
– Inform and act on the reports and messages that are received from various units on different vulnerable cases in respect to financial assistance.
– Support in the co-ordination with different partners and focal points on lists of beneficiaries reflecting situation of cash assistance.
– Undertake missions and field visits to bank service provider to monitor the cash project.
– Represent UNHCR at the cash-assistance related meetings.
– Liaise with internal stakeholders and partners.
– Develop improvements to the database and related workflows.
– Direct incidents and problems to the supervisor when they cannot be resolved at their level.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For G6 – 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education
Not applicable.

Certificates and/or Licenses
Information Technology, Database Management, Computer Science
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Previous data management experience, preferable in CBI context. Excellent knowledge of computer software and database applications. Experience in Microsoft SQL Server (2005 or later).

Desirable
Knowledge of UNHCR programmes and activities. Experience in cash-based interventions, particularly in a refugee response context. Working experience in C# and ASP.net. Working experience with statistical software such as R, Python, Stata etc.

Functional Skills
IT-Computer Literacy
DM-Database Management
EC-Statistical and modelling software
IT-Microsoft Server Technology
CB-Cash-based Programming/Managing/Planning
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Required Languages

,

,

Desired Languages

,

,

Additional Qualifications

Skills

CB-Cash-based Programming/Managing/Planning, DM-Database Management, EC-Statistical and modelling software, IT-Computer Literacy, IT-Microsoft Server Technology

Education

Certifications

Computer Science – Other, Data Management – Other, Information Technology – Other

Other information

This position doesn’t require a functional clearance

Home-Based

No

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements