Purpose of the Role

This role leads the Cross-Regional Integrated Support (CRIS) sub-team within the Cross-Regional team of the Awards Management Unit. The team provides support to the Regional Program & Award Support (RPAS) teams and works on cross-regional learning and award management improvements. The role coordinates with the AMU Senior Vice President, Directors of Awards Management (DAMs), and other AMU staff to optimize departmental delivery.

Key Accountabilities and Responsibilities

The role has two main areas of responsibility:

1. Coordinating surge support to RPAS teams, and enabling cross-regional learning:

• Manage the Cross-Regional Integrated Support (CRIS) team (6 people) that provides surge support across regional PAS teams, and within strategic projects.

• Implement processes and systems that will improve surge coordination, feedback and learning across regional teams and country programs.

• Coordinate and support CRIS team to implement cross-regional delivery improvements and training.

• Acts as a trusted and accountable manager, mentor and professional resource, including promoting teamwork, enabling adequate resourcing and ensuring accountability.

2. Ensuring RPAS teams are resourced and supported to meet organisational objectives:

• Responsible for coordinating PAS team management activities to support effective running of the team.

• Work closely with the PAS leadership to identify strategic direction and priorities and translate these into annual workplans, in alignment with AMU objectives.

• Coordinate and support successful delivery of PAS annual priorities, including governance, resourcing, monitoring, and reporting.

• Improve the impact of PAS’ work by identifying and capitalizing on alignments with other initiatives within the unit and across IRC, and effectively managing interdependencies.

• Promote effective project management approaches within PAS and across AMU. Lead on central initiatives within the department as needed.

• Standardise and optimise departmental procedures and processes ensuring they are successfully embedded across the department.

• Maintain and improve PAS knowledge management to increase institutional memory including management of online collaboration tools.

Requirements

• Significant nonprofit experience in awards management and/or project delivery, including experience supporting at senior management level

• Self-directed project management experience

• A flexible work attitude and a calm manner able to function effectively under pressure

• A persuasive and collaborative style and strong problem-solving approach

• Ability to anticipate and assess situations accurately and recommend/implement effective courses of action required

• Proven experience of translating strategy into action

• People management experience, preferably team leadership experience

• Proven experience of successfully managing a portfolio of business improvement projects

• Excellent communication and engagement skills to bring colleagues with you, even against challenging deadlines and priorities

• Proven experience of developing and optimizing internal processes

• Confident with technology and strong working knowledge of online collaboration tools