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Qualifications

IT Support Officer works under the overall supervision of the WHO Representative in Myanmar, the technical guidance of the Technical Officer (HIV, Hepatitis and STI) in collaboration with the National AIDS Programme of Ministry of Health.

1.       Responsible for monitoring and maintenance of computer systems and networks within the Ministry of Health (MoH), particularly those involved in reporting health information such as installing and configuring computer hardware operating systems and applications, monitoring and maintaining computer system and networks.

2.       Responsible for problem solving/issue resolution on reported problems/incidents and questions through corrective steps either in-person or remotely.

3.       Participate in the development of user training methods and standard operating procedures to improve Electronic Medical Recording (EMR) functioning and usefulness, including group training sessions and knowledge management of EMR

4.       Capacity Building of MoH IT staff in the following fields:

a.       Database Management System

b.       Maintenance of Database Sever

5.       Web developing and web site managements

6.       Wireless networks and Local area network design and maintenance

7.       Providing support, including procedural documentation and relevant reports to MoH staff

8.       Support the roll-out of new applications, including installation of relevant environments related to MoH development as required

9.       Assist in the procurement of new technology to be used in implementing the MoH health information priorities

10.    Deploy innovative healthcare industry-specific solutions that enable industry standards and processes (Test and Evaluate newly procured technologies)

11.    Perform system integration and configuration analysis to determine technical requirements

12.    Assess current state workflow of health care information systems running currently within MoH and work with respective implementation teams to validate proposed future state fits with overall project objectives

13.    Identify, assess and solve complex business integration problems whereas analysis of situations or data requires and in-depth evaluation of variables

14.    Work interactively with end-users from different health care software providers to configure, test and validate software application environment

15.    Analyse business requirements and objectives to determine the optimal configuration of requirements

16.    Implement, configure, test and document respective healthcare software

17.    Analyse existing system functionality and make recommendations regarding system enhancements

18.    Build relationships across technology teams and developers as well as earn credibility with all three disease program teams within a demanding environment

19.    Contribute technical input for the development of end-user and trainer-of-trainer training materials including data utilization and SOPs

20.    Perform other relevant duties as may be assigned by the supervisor

The IT Support Officer provides technical support to National AIDS Programme Unit. He/she needs to coordinate with focal from MoH, UN agencies, development partners, and implementing partners. He/she works together with Field Assistant/Data Assistant of respective state/region and Central Project Coordinators, Fileld Project Coordinator/M&E team/Logistic team from central as a team. He/she works as a part of WHO HIV, Hepatitis and STI Team in achieving goals of National Strategic Plan of HIV.

The function plays a key role in strengthening the programme management of HIV prevention and control programme.  The support to MoH will contribute in state and regional planning, providing HIV services and monitoring of programme implementation.  

Essential: Bachelor’s Degree in Computer Science, Information Technology or related degree

Desirable: Degree or certificates on Health Information Management, or related degree/training

Essential: Minimum of two years working experience implementing software in a healthcare setting and health     information system software products, preferably on OpenMRS and DHIS2.

Desirable: Programme Management experience on HIV

   Working experience with UN, International NGOs

   Excellent understanding of MS Office with high proficiency in Excel, PowerPoint and Word

Knowledge of spoken and written English and Myanmar Language

1.       Communicating in a Credible and Effective Way – Core Competency

2.       Producing Results – Core Competency

3.       Fostering Integration and Teamwork – Core Competency

4.       Knowing and Managing Yourself – Core Competency 

5.       Ensuring the Effective Use of Resources – Management Competency

Additional information

·         This Vacancy Notice may be used to fill similar positions at the same level.

·         Only candidates under serious consideration will be contacted.

·         A written test and interviews may be used as a form of screening.

·         If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position.

·         WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/.

·         Some professional certificates may not appear in the WHED and will require individual review. For information on WHO’s operations please visit: http://www.who.int.

·         The WHO is committed to creating a diverse and inclusive environment of mutual respect.

·         The WHO recruits workforce regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

·         The WHO is committed to achieving gender parity and geographical diversity in its workforce. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply for WHO jobs.

·         Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process.

·         Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int An impeccable record for integrity and professional ethical standards is essential.

·         WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter (https://www.who.int/about/who-we-are/our-values) into practice.

·         WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment).

·         All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct.

·         To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of short-listed candidates.

·         WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

·         Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW).

·         The successful candidate will be asked to provide relevant evidence related to this condition.

·         A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process.

·         Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries.

·         Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int. In case the recruitment website does not display properly, please retry by: (i) checking that you have the latest version of the browser installed (Chrome, Edge or Firefox); (ii) clearing your browser history and opening the site in a new browser (not a new tab within the same browser); or (iii) retry accessing the website using Mozilla Firefox browser or using another device. Click the link for detailed guidance on completing job applications: Instructions for candidates .

·         This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.

·         Any extension of appointment would be subject to programmatic requirements, performance of the incumbent and availability of funds.

·         Qualified female candidates are encouraged to apply.

·         Salary will be paid with MMK Converted in local currency at the official prevailing exchange rate at the time.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements