Org. Setting and Reporting

This position is located in the Service Design and Provisioning Team (SDP), Information Technology Service (ITS), Division for Management (DM), United Nations Office at Vienna /United Nations Office on Drugs and Crime (UNOV/UNODC), in Vienna, Austria. The incumbent will work under the direct supervision of the Information Technology Assistant leading the Service Design and Provisioning Team (SDP) and the overall supervision of the Service Delivery Officer in the Office of the Chief, ITS.

Responsibilities

• Maintain information security policies, procedures, and controls in alignment with UNOV/UNODC best practices and regulatory requirements. • Conduct risk assessments to identify potential vulnerabilities and recommend appropriate security measures. • Provide technical advice to clients regarding ITS Information Security standards and workflow processes. • Monitor and respond to security incidents, conducting investigations, and initiating remedial actions under the guidance of, and in coordination with the Security Operations Centre (SOC). • Stay updated on emerging security threats and proactively recommend security enhancements to protect ICT systems and data. • Perform administration, operation, technical support, and monitoring of Entra ID/Azure AD, Microsoft Defender and Intune. • Monitor all personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly. Perform software distribution updates, scripting, testing and support. • Perform research into new versions of centrally supported software and perform beta testing, production rollout and postproduction support. • Perform standard and complex hardware and software configuration tasks, including creation of standard images. • Assist the Team leader in preparing and maintaining cost plans and budgets, related to IT Projects and other IT sections, including of user offices. • For items and services outside OICT standard, assist a requestor in submission of a request for a standard or an exception from the standard to OICT Architecture Review Board. • Serve as team member in the planning, specification, design, development, implementation and support of computer application systems; independently liaise with users to define and specify requirements. • Provide support for deployed computer application systems, including version management, data recovery and deployment to users’ offices; perform ongoing reviews with users and developers and respond to user requests. • Prepare, maintain, and update file (electronic and paper) and internal databases and draft documentation and reports. Draft end-user and/or technical documentation. • Install, configure, test, and deploy server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux, Lotus Notes, Citrix, Database systems, Internet Web software, Firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software. • Monitor and maintain assigned systems according to the approved schedule. • Assist in identifying the need for new systems or re-engineering of the existing systems. • Respond to requests from user offices and assist in deploying/configuring systems so as to conform to UNOV/UNODC Information Security standards. • Log all actions in the automated tracking system. Receive and log service requests in the automated request management system. • Create and assign work orders in accordance with established procedure. • Distribute work assignments and monitor progress. Liaise with other areas of ITS to facilitate completion of service requests. • Provide guidance and training to new/junior staff. • Assist with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. • Assist with visualizations and updating information material such as web pages or brochures. • Keep abreast of developments in technology both in the UN and in the industry in general. • May be required to work on shift assignments on weekdays to maintain the service coverage from 08:00 to 18:00. Occasionally, on average once a month, the incumbent may be required to work ad-hoc assignments during evenings or early mornings of working days as well as holidays and weekends. • Perform other work-related duties, as required.

Competencies

Professionalism: Has solid knowledge of ICT security services including related hardware and software. Possesses a good all-round understanding of information technology and the ability to provide support to both technical and non-technical staff members. Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office. Has demonstrated familiarity with core security concepts. Has ability to perform analysis, modeling, and interpretation of data in support of decision-making. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. The ability to perform analysis, modeling and interpretation of data in support of decision-making. Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Education

High school diploma or equivalent is required. ITIL 4, CISSP, CISM or CEH certificates are desirable. Specialized training or certification relevant for the software distribution and/or information security is desirable.

Job – Specific Qualification

Not available.

Work Experience

A minimum of seven years of progressively responsible experience in Information Security or a related field is required. The minimum number of years of relevant experience is reduced to five for candidates who possess a first-level university degree or higher. Work experience in office automation related functions including software, local area networks, hardware/software configuration, Azure AD and troubleshooting is required. Work experience in network security, firewalls, Microsoft Defender, intrusion detection systems or other Information Security tools is required. Work experience within the United Nations system or similar international organization is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For this position, fluency in English is required. Knowledge of another official United Nations language is an advantage.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

• This position is temporarily available. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. • While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. • Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station. • This temporary job opening may be limited to “internal candidates,” who have been recruited through a competitive examination administered according to staff rule 4.16 or staff selection process including the review of a central review body established according to staff rule 4.15. • Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply.Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. • Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as “retirement.” Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.