DEADLINE FOR APPLICATIONS

22 January 2025-23:59-GMT+08:00 Malaysia Time (Kuala Lumpur)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

Please note that this vacancy announcement is being issued internally and externally. General Service Staff positions are recruited locally.

We are seeking to fill the position of Logistics Associate G6 (Customer service), based in the UNHRD Malaysia.

ORGANIZATIONAL CONTEXT

Global hunger has reached alarming levels in 2022, and WFP, the Nobel Peace Prize winner in 2020, remains dedicated and committed to address this global food crisis. The United Nations Humanitarian Response Depot (UNHRD) is a network of strategically located hubs established to support humanitarian organizations and the broader international community in responding to emergencies and crises. UNHRD provides essential services such as storage, easy access to critical supplies, and technical assistance. As a team member of the UNHRD Hub based in Subang station (United Nations Humanitarian Response Depot, Subang, Lot 14104 (PT 12136), Jalan TUDM, Seksyen U7, 40150 Shah Alam, Selangor, Malaysia) you will contribute to managing logistics and warehouse management services effectively, maintaining high standards of accuracy and compliance in all activities.

THE ROLE

To provide specialized support functions and/or supervise staff performing standard logistics/supply chain processes and activities to enable effective delivery of goods and services for all delivery modalities and to coordinate and guide the execution of customer service tasks to enable efficient and effective delivery of service requests.

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive)

1. Coordinate requests throughout the supply chain process and ensure timely delivery of commodities and supplies to authorized partners and destinations. Maintain effective communication with relevant
stakeholders to ensure smooth and efficient operations. Proactively identify, resolve, and/or provide recommendations on specialized queries/requests with a client-focused mindset.
2. Provide specialized support to logistics operations and activities, ensuring the effective predisposition and delivery of emergency items to meet the customer’s requirements. Contribute to the effective delivery of humanitarian assistance and logistics support in the UNHRD Hub.
3. Support with predictive analyses to anticipate requests of the different partners based on the evolving humanitarian needs. Ensure UNHRD has sufficient predisposed emergency kits/items to meet anticipated customers’ request.
4. Monitor inventory management processes and track trends to ensure accurate stock records. Coordinate the maintenance of records and databases.
5. Work closely with the other hub team members to ensure customers’ request and expected timelines can be met. Collaborate with warehouse staff to optimize effective operational planning, storage and handling processes.
6. Ensure coordination and alignment with the Hub teams, manage key accounts, and maintain customer satisfaction, ensuring accurate and timely information sharing.
7. Identify evolving client needs, recommending changes for process improvement in customer service. Continuously seek opportunities and actively contribute to efforts to enhance customer service
procedures and tools through increased digitalization.
8. Other duties as required.

SPECIFIC POST REQUIREMENTS (As required by the Hiring Manager)

Essentials:

• Experience in using logistics software and supply chain management software i.e.SAP, excel, word etc.
• Experience with warehouse and inventory management
• Excellent detail-oriented and problem-solving skills in managing logistics and customer service information.
• Excellent quality Customer Serviceand organizational skills to meet client’s needs.
• Excellent analytical skills.

Desirables:

• Knowledge of another UN language at B level is an advantage.
• Experience working in a United Nations common system, international or non-governmental organization.

STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE

Education: Completion of secondary school education. Additional training in logistics, supply chain management, or related field is desirable.
Language: Fluent in English and Bahasa Malaysia, both oral and written
Experience: Minimum 6 years of experience in logistics, supply chain management, warehouse management.
Skills and Knowledge:

• Ability to work under pressure and consistency in delivering quality work.
• Ability to provide high-quality services and to meet client’s needs.
• Takes initiative and uses sound judgment to address and resolve issues
• Intercultural awareness and competence to collaborate effectively and respectfully with colleagues from diverse background/nationality/ages and belief to achieve organizational goals

TERMS AND CONDITIONS

General Service Staff positions are recruited locally. To be considered for this role, applicants must be citizens of the country where the job is located or have a valid visa/work permit and live within a reasonable commuting distance (1.5 hours) from the workplace at the time of application.

If not residing within commuting distance at the time of application, candidates must reside already in Malaysia and be willing to relocate to Kuala Lumpur, Malaysia, at their own cost before taking up the assignment. WFP will not cover relocation costs, living expenses, or assistance with residency or work permits

WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience. Please visit the following website for detailed information on working with http://www.wfp.org Click on: “Our work” and “Countries” to learn more about WFP’s operations.

Salary scale: UN – Salary Scale

Please note that applications should be sent in English. Only applications received in English will be considered.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at global.inclusion@wfp.org. Our DEI team is here to ensure your full participation in our recruitment process.

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed, please apply, and submit your application.
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements