Job Summary:

FHI 360 is seeking a social and behavior change (SBC) focused technical officer to provide technical support and guidance to staff and partners for the Inspire SBC Activity. Inspire SBC is a five-year cooperative agreement that aims to increase implementation of theory-informed, evidence-based, locally-led social and behavior change programming. The SBC Technical Officer will work closely with communications and knowledge management (KM) senior staff to ensure technical and operational aspects of projects at the country-level, as well as regional and/or global levels. The technical officer will provide support to existing online knowledge management platforms and websites, including promoting platform uptake and use, implementation of the Activity communication plan (e.g. social media and press releases), and the preparation of activity reports, donor reports, best practices documents, and publications.

Technical Officers (Level I – III) provide a range of technical and administrative services at increasing levels of complexity to support project implementation and proposal development. Individuals within these positions are expected to demonstrate an increasing level of proficiency within the specific relevant technical area.

Accountabilities:

Technical Requirements:

• Manages day to day requirements of knowledge management platforms, including tracking and supporting reporting on key performance indicators and metrics.
• Supports tracking and engagement of Activity communities of practice.
• Supports the Project Director with coordination and management functions.
• Supports the MERL Director on internal knowledge management activities.
• Supports implementation of the Activity’s social and digital media activities.
• Supports the technical lead for communications and KM for Inspire SBC.
• Assists in providing technical support in the development and dissemination of tools, materials, reports, papers, and interventions for the Activity.
• Provides quality control and quality assurance support.
• Contributes to development and sharing of lessons, knowledge, innovations, and best practices.
• Provides support to work planning and workplan preparation and finalization
• Performs other duties as assigned.

Project Design Implementation:

• Works closely with assigned team to ensure activities are implemented according to standard operating procedures (SOPs).
• Supports collaborative efforts to develop solutions to address communications and KM gaps to strengthen capacity at country levels.
• Contributes to planning and making recommendations for communications and KM operations and SOPs.
• Supports the development of strategies/plan, training content, and tools for the design and implementation of communications and KM technical initiatives.
• Coordinates with technical and programmatic staff members to capture learning, impacts, and best practices for internal and external dissemination.

Client/Funder Support:

• Participates in client / funder meetings.
• Prepares Requests for Proposals for technical, administrative, and other service needs.

Operations Management (Finance, HR, etc.):

• Responds to requests and inquiries from internal and external staff.
• Provides administrative and logistic support to technical research, training, events, meetings, and other activities.

Project/Program Reporting:

• Supports preparation of quarterly and annual reports, and other documents.
• Writes and edits technical reports and documents.
• Gathers information, data and statistics needed to provide evidence to reports, presentations, papers, and other documentation produced.
• Assists with technical troubleshooting, guide data analysis and application of data.
• Ensures the documentation and reporting of appropriate services rendered to clients is done in the relevant service registers.
• Assists with compiling technical content (e.g., reports, presentations, manuscripts).

Applied Knowledge & Skills:

• Knowledge of diverse communications and KM approaches, strategies, concepts, and practices to disseminate and visualize learning across multiple health and other sector focal areas, including social media platforms.
• Familiarity with existing global health KM platforms strongly preferred.
• Strong experience in developing and executing social media content and related strategies.
• Prior experience developing and reviewing scopes of work and deliverables for partners, consultants, etc.
• Has sensitivity to cultural diversity and understanding of the political, contextual, and ethical issues in assigned areas.
• Articulate, professional, and able to communicate in a clear, positive manner with clients and staff.
• Basic working knowledge of concepts, practices, and procedures with providing technical support for technical research studies.
• Excellent oral and written communication skills.
• Excellent organizational and analytical skills.
• Demonstrated proficiency with using Microsoft Office Suite required.
• Ability to analyze and interpret data, identify errors, and prepare reports.
• Ability to solve problems and implement corrective action as needed.
• Must be able to read, write, and speak fluent English.
• Fluency in French preferred.

Problem Solving & Impact:

• Works on problems of moderate scope that require analysis or interpretation of various factors.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Builds rapport with internal and external staff.
• Decision may affect a work unit or area within a department.

Supervision Given/Received:

• Has no supervisory responsibility.
• Receives general instructions on routine work, detailed instructions on new assignments or projects.

Education:

• Bachelor’s Degree or its International Equivalent in Civil Society, Communication and Social Marketing, Economic Development, Education, the Environment, Gender, Health, Nutrition, Research, Technology and Youth or Related Field.

Experience:

• Typically requires 2+ years of relevant experience in knowledge management, social media, and technical assistance.
• Prior work experience in a non-governmental organization (NGO), government agency, or private company.
• Experience providing technical support for social and behavior change programs is preferred.
• Experience supporting USAID-funded programs is preferred.
• French language skills preferred.
• Availability to work East Coast hours preferred.

Typical Physical Demands:

• Typical office environment.
• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
• Ability to sit or stand for extended periods of time.
• Ability to lift/move up to 5 lbs.

Technology to be Used:

• Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

Travel Requirements:

• 10% – 25%

The expected US Based hiring salary range for this role is listed below. Candidate FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget.

Base salary is only one component of our offer. FHI 360 contributes 12% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule.

US Based Hiring Salary Range: $52,000 – $72,000

International hiring ranges will differ based on location.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email CareerCenterSupport@fhi360.org.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements