JOB DESCRIPTION

Responsibilities
Under the direct supervision of Chief Field Technology Section, the incumbent will perform the following responsibilities: Billing: • Assists in processing the recovery of all telephone invoices that are due for mission-related business and recovery of costs for private use. • Reports to the Unit Supervisor on all pending and processed invoice transactions. • Liaises with Finance Section on telephone charges to be recovered from staff and timely payment of provider’s invoices. • Liaises with officials from the Services Providers, UN agencies and funds and staff members in connection with telephone related matters ensuring they are in compliance with standing instructions and procedures to avoid abuse of telephone system. • Assists in preparation of business-related memoranda and facsimile correspondence in respond to queries from Telephone Service Providers companies, Internet providers and staff members. • Maintains comprehensive filing system of invoices, statements and correspondence for all telephone systems, including issue and return vouchers for mobile and satellite SIM cards. • Performs any other related duties as required. Assets Management: • Assists in the receiving, inspecting and verification of all incoming ICT assets and supplies; issues CITS equipment and enter the records in the asset control system. • Assists in preparation of the scheduling of deliveries of equipment to users and coordinates returns of CITS equipment to the warehouse. • Maintains and controls proper records for all expendable and non-expendable CITS assets using the organisation’s enterprise asset management systems, such as Galileo. • Updates and administers asset databases, tracking life cycle of all assets. • Monitors the physical inventory of stocked items on a regular basis to ensure accuracy of records, and location of property. • Performs any other duties as required. Communications Centre Support: • Processes of all incoming and outgoing Code Cables and facsimiles in a timely and efficient manner; observes and monitors the reliability of the communications equipment facilities. • Assists in the maintenance of a proper filing system of all outgoing and incoming daily correspondences either by hard copy filing method or by electronic means. • Assists in identifying files for archiving and performing same using the appropriate electronic archiving system; Opens and closes new logging sheets for the proper recording of new outgoing and incoming messages that will facilitate the preparation of statistics chart. • Provides first echelon maintenance to the equipment use by the facility. • Respects and observes the confidentiality of any or all of the documents that flow through the Communications Centre. • Performs other related duties as required. Operations Support: • Performs related administrative duties, as required, such as drafts routine correspondence, and assists with the 15 coordination of the travel programme. • Monitors accounts and payment to vendors and individual contractors for services. • Assists with the coordination of physical space planning. • Assists with the administrative arrangements for seminars, conferences and meetings. • Assists with the coordination of translation/interpretation services for the section/unit. • Monitors status of expenditures and allotments through IMIS, records variations, updates budget tables; consolidates data received and provides support to higher-level staff with respect to budget reviews. • Prepares, processes and follows-up on administrative arrangements and forms related to the official travel of staff. • Maintains files of rules, regulations, administrative instructions and other related documentation; maintains up-to- date work unit files (both paper and electronic); coordinates extensively with service units and liaises frequently with internal team members both at Headquarters and in field missions. • Performs other duties as required. Other duties and responsibilities: • Ensures that all the required spare parts and supplies are in place so as to minimize downtime of ICT equipment. • Assists with the regularly scheduled and preventative and corrective maintenance on ICT equipment. • Coordinates with the asset management unit regarding the upkeep of proper inventory records. • Assists organises the receiving/inspection of new equipment. • Assists in formulating technical training curriculum and the conduct of in-house training programs for national staff and others within the unit. • Performs other related duties as required. • Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. • Assists with visualizations and updating information material such as web pages or brochures.

Competencies
Professionalism: Show persistence when faced with difficult problems or challenges. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. remains calm in stressful Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client. Technological awareness: Keeps abreast of available technology. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.

Education
High School diploma or equivalent is required. With high school diploma, additional technical or vocational training in telecommunications or other related field is required.

Job – Specific Qualification
ITIL Foundation and Service Operation certifications are desirable

Work Experience
A minimum of three (3) years of relevant experience in ICT operational support services related to assets, telephone billing, communications center and/or ICT operations support and related work is required. Experience in management of ICT assets is desirable Knowledge of data analytics and data visualization are desirable. Experience working with e-billing system is desirable

Languages
English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in oral and written English is required. Knowledge of French is desirable.

Employment Type: FULL_TIME

Level of Education: Bachelor Degree

Date Posted: 2025-03-25

Application Deadline: 14-Apr-25

Work Hours: Monday – Friday, 8 AM – 5 PM

Experience in Months: 60