JOB DESCRIPTION

D

Non Family with Residential Location

Non Family with Residential Location

Nairobi (CO), Kenya

GS5

General Service

Reason

Regular > Regular Assignment

2025-08-01

July 27, 2025

Senior IT Assistant

Organizational Setting and Work Relationships
The Senior IT Assistant will work under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at Sub/Branch/Multi-Country office level. The incumbent may play a supervisory role in overlooking the day-to-day activities of the Telecom Operators in the offices in the area of coverage. S/he has working relationships with UNHCR staff members in the office and other offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and to provide assistance.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties
– Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.
– Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem to prevent faults occurring.
– Carry out missions for new installations and routine maintenance tours of ICT equipment.
– Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
– Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.
– Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.
– Add and remove users from the Networks.
– Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
– Draft mails and memoranda on ICT matters.
– Assist in the drafting of technical documentation on radio equipment operating procedures
– Certify invoices and delivery notes and pass for payment.
– Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards.
– Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.
– Carry out administrative duties, within the area of competence as assigned.
– To decide on appropriate resolution to incidents.
– Escalating incidents where they cannot be resolved at the office level.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For G5- 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Field(s) of Education
Not applicable

Certificates and/or Licenses
Telecommunication Information Technology.
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Relevant experience in the ICT field.

Desirable
Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset.

Functional Skills
IT-Computer Literacy
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Le/la candidat(e) idéal(e) devra justifier d’une solide expérience dans l’utilisation des systèmes informatiques du HCR, en particulier dans la gestion des infrastructures de communication et des opérations réseau sur le terrain.
Il/elle devra être en mesure de fournir des orientations claires sur les règles, règlements et procédures du HCR, afin de garantir le respect des normes organisationnelles et des cadres de redevabilité.

Une expérience pratique avérée dans l’utilisation des principaux outils et plateformes informatiques du HCR est indispensable, notamment Office 365, Windows 11, les imprimantes, les réseaux LAN, Microsoft Teams et les systèmes connexes.

Le/la candidat(e) devra avoir complété les formations du HCR en informatique et en cybersécurité, ou toute autre formation technique pertinente.

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Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link: https://wwwnc.cdc.gov/travel

Nature of Position:

The Grand Kasaï region, the area of operation of the UNHCR sub-delegation in Kananga, faces complex humanitarian challenges. Some 20,000 repatriated refugees and 750,000 people expelled from Angola currently reside there. Added to this are the internally displaced persons (IDPs) from the Kamuina Nsapu crisis, 135,791 of whom remain displaced, while 36,009 have returned to their localities of origin over the past six months.

These population movements are putting further pressure on already limited access to basic social services – including health, education, water, sanitation and security – exacerbating community tensions and the challenges of peaceful coexistence. In addition, 711 residual Rwandan refugees continue to live in the provinces of Kasai Oriental and Lomami.

Living and Working Conditions:

The Democratic Republic of Congo (DRC) is the biggest operation of the Regional Bureau for Southern, and one of the oldest on the whole continent. DRC continues to host over 538,009 refugees countrywide since the beginning of the year (including 216,451 Rwandan refugees, 172,809 CAR refugees, 45,336 Burundian refugees and 102,044 South Sudanese refugees). DRC also continues to host over 4 million IDPs mainly located in the Kasai provinces, and Ituri, North Kivu, South Kivu and Tanganyika provinces due to inter-tribal conflict, militants illegal activities amongst others.

In line with the 2020-2025 UNHCR DRC Protection Strategy, UNHCR ‘s operations focus on facilitating durable solutions, including local integration and empowerment; providing multi-sectoral assistance to refugees both in camps and for those living with the host community (including on sites, in accordance with an approach of alternatives to camps); building self-reliance by supporting livelihood opportunities for refugees and host communities; protection monitoring, prevention of and response to sexual and gender-based violence (SGBV) and search for durable solutions for Internally Displaced persons (IDPs) and returnees; capacity-building vis-à-vis the DRC authorities; providing emergency response.

On the security front, the situation in Greater Kasai is generally calm. However, isolated cases of criminality targeting economic operators or people with financial resources have been reported. Inter-community clashes, mainly linked to land disputes and claims to customary power, also continue to be recorded in certain localities.

To contribute to stabilization efforts, an integrated approach based on the Humanitarian-Development-Peace Nexus has been implemented since April 2021. Within this framework, the Kananga sub-delegation’s main interventions focus on the return and reintegration of repatriated refugees

Additional Qualifications

Skills

IT-Computer Literacy

Certifications

Information Technology – Other, Telecommunications – Other

Competencies

Accountability, Client & results orientation, Commitment to continuous learning, Communication, Organizational awareness, Planning & organizing, Teamwork & collaboration

https://icsc.un.org/Home/SalaryScales

Compendium

Additional Information

This position doesn”t require a functional clearance