JOB DESCRIPTION

Job Title: ICT4D Advisor I, AMER

Reports to: ICT4D Manager

Department: GKIM 

Job Summary:

The ICT4D Technical Advisor, AMER provides technical advice and support to a range of program design and implementation issues in the area of ICT4D, with a focus on building ICT4D capacity and supporting the successful and appropriate implementation of ICT4D solutions. The Advisor is a leader within the ICT4D community at CRS providing hands-on support for the responsible and impactful use of technology to advance the delivery of high-quality programming to the poor and vulnerable. Their advice, knowledge, and support contributes to determining how effective, adaptive, and innovative CRS’s use of ICT4D enables our programmes to be.

Roles and Key Responsibilities:

• Provide hands-on technical advice and support to regional and CP teams, remotely and on-site, on how best to design and apply ICT4D solutions, standards, and best practices, helping to ensure high-quality implementation. Assist country programs in deploying ICT4D solutions and with ICT4D vendor selection and management.
• Support the development and contribute to the implementation of agency-wide strategies, standards, tools, innovations and best practices in ICT4D that enable the responsible and impactful use of technology for increased programme quality. Help ensure the agency’s ICT4D technology portfolio continues to meet evolving business needs.
• Contribute to embedding ICT4D in the technical design for proposals. Support the process of preparation, design, submission and approval of project concepts and full-fledged proposals.
• Contribute to capacity strengthening and learning initiatives in ICT4D for staff and partners through helping develop learning and training strategies and agendas/curriculums, conducting trainings and workshops, convening a community of practice, and coaching.
• Collect and analyze program data, capture and share lessons learned and best practices for specific projects to facilitate improvements in decision-making and contribute to the ICT4D learning agenda.

Key Working Relationships:

Internal

• Regional leadership (DRD-PQ/MQ)
• Regional IT Managers (RIMs) and Technical Advisors (RTAs)
• CP leadership
• CP ICT, ICT4D and MEAL Managers
• CRS ICT4D Product Teams (ICT4MEAL, ICT4Ag)
• Project ICT4D staff
• GKIM architects
• GKIM Service Desk and Test Teams
• Technical experts across sectors, monitoring & evaluation staff, business development staff, and owners of CRS business systems.

External

• Through NetHope and the ICT4D Conference, works with peers within the INGO industry to advance responsible and impactful use of technology in the sector.
• Regional/local level ICT4D communities