JOB DESCRIPTION

Employment Type: Internship
Contract Duration: 6 months extendable to 11 months

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make
aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page – they are the energy behind everything we do: ONE IATA – We collaborate across teams, TRUSTED – We do the right thing, INNOVATIVE – We make tomorrow better, INCLUSIVE – We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous ”work from abroad” policy, and you get your birthday off!

About the team you are joining

As a Training Technology Intern at IATA, you’ll step into a fast-paced, globally connected environment where learning meets real-world impact. Working closely with the Training Technology, Product Management and Delivery teams, you’ll help ensure the smooth operation of our systems that support over 100,000 students annually. With a newly launched Learning Management System (LMS) managing more than 800 products, 400 training partners, and a high volume of transactions – including 15,000 invoices and 10,000 customer queries each year – your role will be vital in keeping everything running efficiently.

 Reporting to the Assistant Director of Training Technology, you’ll contribute to the development and support of both current and future training systems, including data reporting and system optimization. This internship offers a unique opportunity to gain hands-on experience in training operations and educational technology, while playing a key role in helping IATA meet its customer and commercial goals.

 We’re looking for recent graduates who are eager to learn, ready to start quickly, and available to work full-time (40 hours per week) for a minimum of six months.

What your day would be like

System Support & Administration:

• Ensure the smooth operation of the IATA Training Learning Management System (LMS) and related platforms.

• Monitor system performance and proactively address any issues that arise.

• Respond to internal and some external support requests related to platforms such as LMS, SAP,  Salesforce, and Power BI.
• Troubleshoot problems and provide timely solutions to users.

• Escalate technical issues to internal and external vendors.
• Follow up to ensure tickets are resolved efficiently and satisfactorily.

• Create and update user guides, process documentation, and knowledge-sharing materials.
• Communicate clearly and professionally with team members and stakeholders to explain technical concepts in an accessible way.

• Provide backup support to other team members when needed.
• Participate in team meetings and contribute to ongoing projects.

• Take ownership of assigned special projects, which may involve research, testing, or process improvement initiatives.

We would love to hear from you if

·         You have excellent verbal and written communication skills in English.

·         You have proven teamwork and initiative skills; ability to deal with people from different levels and cultures within the organization.

·         You are a creative thinker with problem-solving abilities. You like challenges and finding solutions to day-to-day problems.

·         Can think openly, imaginatively, and creatively and you enjoy working in a fast-paced team environment.

·         Can work efficiently and effectively under pressure and meet deadlines.

·         You have a strong customer service orientation.

·         You are detailed with a meticulous approach to ensure accuracy and quality in deliverables.

·         Strong knowledge of Microsoft Office, SharePoint.

·         Knowledge of Salesforce, LMS, HTML, SCORM and PowerBi are considered as assets.

Travel Required: 0

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!