JOB DESCRIPTION

Background:

The United Nations Entity for Gender Equality and the empowerment of Women (UN Women), grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.
In Viet Nam, UN Women contributes to the development objectives of Viet Nam’s Socio-Economic Development Plan and the National Strategy for Gender Equality. Its Country Strategy Note for 2022-2026 is aligned to the UN Sustainable Development Cooperation Framework (CF) 2022-2026 and is focused on supporting Viet Nam’s fulfilment of Gender Equality commitments under The Convention on the Elimination of All Forms of Discrimination against Women (CEDAW), and the promise of the 2030 Sustainable Development Agenda to “leave no one behind”.

Viet Nam Country Office has two years remaining in its Strategic Note for 2022-2026. Since adoption of the UN Women’s Strategic Note (2022-2026), the operational context in Vietnam has drastically changed, largely driven by governmental restructuring and ODA policy shifts, global crisis on development financing and institutional reforms within the UN. The adoption of digitalization of society, governance and economies has ushered in technological advancements and use of AI within the workplace, presenting both risks and opportunities for the workforce.

As the office approaches a new strategic planning phase, staff anxiety about the future can become paralyzing to creativity and innovation. It is within this rapidly changing context that the Viet Nam Country Office seeks to invest in an office wide leading through transitions skills development programme that provides opportunities for re-skilling and up-skilling the team to thrive within  the evolving context. The programme will focus on  developing critical thinking and analytical skills, soft skills and effective use of AI and digital tools for  different job functions,  and transforming workplace culture for  a healthy and safe work environment for all personnel.
This tailored programme will be informed by three business process and transformation exercises undertaken by the Vietnam Country Office. The office has undertaken a functional analysis to help establish a sustainable operational strategy and human resource structure which is fit for purpose, cost effective and operationally efficient to uphold a healthy work-life balance, highly motivated personnel and a workforce fit for purpose. The middle and senior management levels of the office have completed a 360-degree feedback exercise providing useful insights on the leadership competencies within the office and those that require further strengthening. A training needs assessment was undertaken by the office’s training committee in March-April 2025 and identified common training needs as well as function specific requirements.

Objective of the Assignment

Under the direct supervision and overall guidance of the Country Representative and close consultation with the office training committee, the consultant team will lead and facilitate a skills development programme in the areas highlighted through (i) 360-degree feedback exercise of senior and middle level managers; (ii) office training needs assessment of 2025; (iii) functional analysis findings and recommendations on office culture and efficiencies.

Specifically, the international/senior national consultant will be responsible for reviewing the documents from the three sets of processes and propose a costed skills development programme and detailed plan that the office can undertake until March 2026. The programme is to include a mix of activities for the entire office, functional teams and individual coaching for staff.

Description of Responsibilities/ Scope of Work

1.A detailed plan from 1 October 2025 to 31 March 2026

Develop a training plan based on latest approaches and tools to improve functional competences of the team in areas such as critical thinking and analytical skills, conflict resolution and negotiation, effective use of AI and digital tools for different job functions, team building and transforming workplace culture for a healthy and safe work environment for all personnel. The consultant will be provided with the (i) 360-degree feedback exercise of senior and middle level managers; (ii) office training needs assessment of 2025; (iii) functional analysis findings and recommendations on office culture and efficiencies”, to help understand the context and challenges.

• The training plan should include activities and exercises around the following:
• Building an Inclusive & Positive Work Environment (workplace communication, setting and maintaining boundaries, shared vision) (for entire office)
• Health & Well-being (managing stress, avoiding burnout, and maintaining work-life balance). (for entire office)
• Effective use of AI tools for content creation and data analysis (in functional groups)
• Results based management- critical thinking, using fore sight for strategic planning (for smaller group of 10)
•  Present the approved programme to all Viet Nam Country Office staff to ensure staff are well informed of the process, what to expect and the time requirements of the programme.

2. Deliver group learning activities as per approved plan 

3. Facilitate individual and group coaching 

Conduct individual and group coaching clinics tailored to key leadership competencies identified through the 360 degree feedback and training need assessment. Core areas for coaching may include:

• Delegation and Task Management, ​​​​​
• Creative Problem-Solving and Decision-Making,
• Stakeholder engagement and Networking
• Strategic Thinking and Vision setting

4.  Evaluation framework

• Provide input and output evaluation, including pre- and post-assessment surveys to measure knowledge, skill improvements, and behavioral change.
• Develop and administer a simple feedback tool for individual competency assessment to be used by all staff to track progress.
• Track participation and satisfaction through feedback forms.
• Staff reflections during follow-up coaching or learning sessions.
• Submit a final summary report, including recommendations for future capacity development initiatives, toolkits or reusable materials.

Competencies :

Core Values:

• Integrity;
• Professionalism;
• Respect for Diversity.

Core Competencies:

• Awareness and Sensitivity Regarding Gender Issues;
• Accountability;
• Creative Problem Solving;
• Effective Communication;
• Inclusive Collaboration;
• Stakeholder Engagement;
• Leading by Example.

Please visit this link for more information on UN Women’s Values and Competencies Framework:

Functional Competencies:

• Human Resources: Knowledge of United Nations Human Resources rules and regulations;
• Change Management: Experience in change management processes;
• Gender Issues: Demonstrated analytical skills on issues related to gender, the economy and poverty reduction;
• Soft Skills: Excellent communication, presentation and writing skills.

Required Qualifications

Team formation: The organization may contract either individual consultants or a pre-formed team, depending on the qualifications and suitability of the applicants.

Team leader:

Education and Certification:

Advanced degree or equivalent experience in Strategic Leadership, Organizational development, business administration, or related human resource development field is required;

Experiences & Skills:

• Minimum 10 years of relevant experience in leadership training and development, coaching.
• Experience in the management and coordination of training programmes
• Experience of working   with international and multicultural teams.
• Excellent analytical and communication skills required as well as excellent negotiations skills.
• Excellent facilitation and group dynamics management skills
• Strong understanding of organizational behavior, leadership theory, and performance management
• Ability to tailor coaching to both individual and team contexts

Languages:

Fluency in written and spoken English is required.

Team member 1:

Education and Certification:

Master degree or equivalent experiences in Psychology, Human Resources, Communication, Conflict Resolution, Organizational Development, or a related field.

Experience & Skills:

• Minimum 7 years of relevant experiences in:
• Designing and delivering training on workplace communication and team building.
• Facilitating group interventions on conflict management or interpersonal dynamics.
• Demonstrated experience working with international/multilateral organizations is an asset.
•  Experience applying gender-sensitive and inclusive approaches in organizational settings.
• Proven ability to facilitate engaging, interactive, and safe learning environments.
• Excellent interpersonal, mediation, and group facilitation skills.
• Ability to handle sensitive interpersonal issues with professionalism and discretion.
• Familiarity with virtual and in-person training methodologies and tools.

Languages:

• Fluency in written and spoken English is required.

Team member 2:

Education: 

Master degree or university degree with 02 additional years of relevant experiences in Technology, ICT, Digital Transformation or any related fields

Experiences and Skills:

• At least 5-7 years of experiences in:
• Training or coaching on digital tools for productivity (e.g., AI tools, workflow automation, collaboration platforms)
• Integrating technology into team performance or work processes
• Supporting digital transformation initiatives or capacity-building in professional settings
• Strong knowledge of AI-powered productivity tools (e.g., ChatGPT, Copilot, Notion AI, etc.)
• Ability to simplify digital concepts for non-technical audiences
• Excellent virtual facilitation and instructional design skills
• Strong communication and coaching ability
• Previous work with international organizations or NGOs is a plus

Language

• English fluency, especially in digital training delivery contexts

How to Apply 

Submission package includes:

• Personal CV/ P11 form (P11 canbe downloaded from: https://www.unwomen.org/sites/default/files/Headquarters/Attachments/Sections/About%20Us/Employment/UN-Women-P11-Personal-History-Form.doc )
• A cover letter (maximum length: 1 page)
• Portfolio of Previous Training Materials or Assignments (to be requested from shortlisted candidates only)
  (e.g., sample training agenda, slide deck, coaching frameworks, learning tools, or reports)

Should you have any questions or require further clarification, please email: [email protected]

Statements :

In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women”s empowerment.

Diversity and inclusion:

At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.

If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.

UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.)

Note: Applicants must ensure that all sections of the application form, including the sections on education and employment history, are completed. If all sections are not completed the application may be disqualified from the recruitment and selection process.