JOB DESCRIPTION

H (no hardship)

Family

Family

NOA

National Professional Officer

Reason

Regular > Regular Assignment

2025-10-01

August 25, 2025

Assistant Learning Development Officer

Organizational Setting and Work Relationships

This role has a dual focus. First, it supports on-the-job and peer-to-peer learning by developing and delivering customized learning solutions for colleagues in critical role pools, bureaux, and for managers and leaders. Second, it promotes learning and development through UNHCR’s ERP system, Workday, by translating its various functionalities into meaningful experiences aligned with UNHCR’s skills agenda, performance and career development, leadership, and people management.

The incumbent works closely with divisions, bureaux, regional and country offices, and external partners (e.g., vendors and pro-bono partners) to implement corporately prioritized capacity-building initiatives. The aim is to ensure strong cross-linkages between all UNHCR learning and development programmes, including functional, managerial, and leadership components.

The role also involves collaboration with external service providers—such as consultants, e-learning developers, Workday specialists, and production companies—and includes responsibility for preparing requests for proposals (RFPs) for acquiring goods and services. The incumbent establishes strong partnerships with subject matter experts from external vendors, pro-bono partners, other UN agencies, and NGOs, as needed, to support the development and delivery of learning programmes on specific topics.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties

• Serve as a Business Process Expert (BPE) for Workday in the relevant area, providing support to users and administrators on system usage, troubleshooting, and configuration tasks.
• Utilize AI-driven functionalities in Workday Learning to support personalized learning and management experiences, deliver skill-based content recommendations, and apply predictive insights to inform workforce development strategies.
• Collaborate with internal stakeholders to continuously improve system workflows, configurations, and the end-user experience.
• Promote data quality, system alignment, and knowledge sharing across the Skills and Learning Unit and relevant partners.
• Work closely with other BPEs in the Section to enhance support and optimize the use of Workday functionalities.
• Support projects with internal and external partners, including vendors and pro-bono collaborators, to design and develop skill-based learning programmes.
• Manage the design and delivery of corporate priority skill-based learning programmes, activities, and events, using a mix of distance learning, e-learning, coaching, workshops, and other approaches.
• Facilitate and co-facilitate face-to-face and virtual learning sessions as required.
• Contribute to the development of written materials, guides, job aids, and other resources for learning purposes.
• Support the quality assurance of learning materials and ensure their proper upload into the system.
• Assist in collecting relevant data and indicators to assess the outputs and outcomes of learning activities.
• Support the unit in preparing reports, correspondence, technical papers, project or programme plans, and general reference documents.
• Supervise, if applicable, general service staff and interns.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making is risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

For P1/NOA – 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree

Field(s) of Education

Administration;                   Adult Education;                               Business Administration;

Communication;                 Project Management;                       Human Resources;

Management;                     or other relevant field.

Certificates and/or Licenses

Project Management

Organization Psychology/Development

Human Resources Management

HCR Trainer and Facilitation Development Program – UNHCR

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

Essential

Relevant professional experience preferably related to administration, pedagogical activities or provision of learning. Experience in the design, development, delivery and evaluation of learning activities.

Desirable

Experience with coursework in adult education, training, project management, organizational psychology or development, or human resources management or related field such as organizational development would be a strong asset. Knowledge and experience of UNHCR’s operations.

Functional Skills

TR-Facilitation – Virtual and face-to-face

TR-Training Design and Material Preparation

TR-Capacity Building

TR-Evaluation of Learning Activities

TR-Coaching/mentoring

CO-Drafting and Documentation

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

Competency Requirements

All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.

Core Competencies

Accountability

Communication

Organizational Awareness

Teamwork & Collaboration

Commitment to Continuous Learning

Client & Result Orientation

Managerial Competencies

Empowering and Building Trust

Managing Resources

Managing Performance

Cross-Functional Competencies

Analytical Thinking

Planning and Organizing

Innovation and Creativity

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

For this position (The Associate Skills & Learning Officer – leadership and management or management and performance), UNHCR requires a staff member, who works well across the organization and with multiple internal and external stakeholders, including senior managers and technical specialists in Divisions, Bureaux, Entities and Operations globally. S/he must bring leadership and people management learning experience and, critically, ERP experience, preferably from Workday, as the incumbent also will drive the use of Workday functionalities in the leadership and management area. As a co-driver of UNHCR’s leadership and people management agenda, the incumbent must bring an in-depth grasp of all aspects of skills-based learning and delivery of related experiences through Workday. The incumbent should have excellent research, analytical, drafting and coordinating skills. An experience in a policy or liaising role would be a plus.

Additional information:
Candidates of any nationality are eligible to apply if they are able to be legally work and reside in Hungary at the time of recruitment.

Remuneration:
In case of appointment, a competitive compensation and benefits package is offered.

Benefits:
Annual leave: UNHCR staff members holding a temporary appointment will accrue annual leave at the rate of 2.5 working days for each full calendar months of service (i.e. 30 working days per year).

Pension system: Staff members holding a fixed-term appointment will become participants in the United Nations Joint Staff Pension Fund (UNJSPF).

Health insurance plan: locally recruited staff members in Budapest will be enrolled in the Medical Insurance Plan (MIP). The coverage is also optionally available for eligible family members.

Shortlisted candidates may be required to sit for a test. No late applications will be accepted. UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).

English

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Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link: https://wwwnc.cdc.gov/travel

Nature of Position:

As global challenges grow more complex and displacement crises demand increasingly innovative responses, UNHCR’s workforce must be equipped with the right skills for UNHCR to remain effective. The broader vision for a modernized UN system, under UN 2.0, and UNHCR’s shift to sustainable programming also highlight the need to adapt the way the organization manages and develops talent. These challenges have called for a more focused and impactful Learning and Development (L&D) model that better equips, within available resources, the workforce with the skills, tools, and management and leadership capabilities required to thrive in a dynamic and complex operational environment.

 

The strategic repositioning of UNHCR’s L&D system and function will transition towards a skills-based approach that better synergizes learning, strategic workforce planning, data analytics and development, recruitment, deployment, and engagement efforts. To underpin this integration, the L&D function currently handled by the Global and Learning Development Centre (GLDC) will be embedded into DHR’s broader structure as one Section – the Skills and Learning Section (SLS) in the Integrated Talent Management Service.   The new Section will have two Units, the Skills Strategy Unit and the Performance and Leadership Unit.

 

The Integrated Talent Management Service (ITMS) will replace the current Assignments and Talent Mobilization Service (ATMS). Its objective is to ensure that UNHCR has the right talent in place through the integrated management of assignments, talent acquisition, and development. This involves, through SLS, building a high-performing, resilient, and engaged workforce by strategically investing in leadership, people management, and performance.

Living and Working Conditions:

 

Additional Qualifications

Skills

CO-Drafting and Documentation, TR-Capacity Buidling, TR-Coaching/mentoring, TR-Evaluation of Learning Activities, TR-Training Design and Material Preparation, TR-Training – Virtual and face to face

Bachelor of Arts: Administration, Bachelor of Arts: Adult Education, Bachelor of Arts: Business Administration, Bachelor of Arts: Communication, Bachelor of Arts: Human Resources, Bachelor of Arts: Management, Bachelor of Arts: Project Management

Certifications

HCR Facilitation of Learning Program – UNHCR, Human Resources Management – Other, Organization Psychology/Development – Other, Project Management – Other

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Managing performance, Managing resource, Organizational awareness, Planning & organizing, Teamwork & collaboration

https://icsc.un.org/Home/SalaryScales

Compendium

Additional Information

This position doesn”t require a functional clearance