JOB DESCRIPTION

H (no hardship)

Family

Family

NOA

National Professional Officer

Reason

Regular > Regular Assignment

2025-10-01

August 25, 2025

Assistant Business Analyst

Organizational Setting and Work Relationships
The Assistant Business Analyst is expected to deliver new insight and lasting business value by leveraging the many systems, analytics and business opportunities offered by cutting edge technology. The incumbent contributes to end-to-end integration and proactively manages updates from a business transformation perspective, utilizing skills and knowledge of the relevant area.
The incumbent contributes to client-facing design sessions and related change management for the on-going renovation of work practices, their streamlining and simplification; to do so, liaises with all relevant stakeholders to document procedures, brings awareness of procedure changes, and supports process reconfiguration to help transform the Organization from a largely transactional model to a strategic business partner for field operations and senior management.
S/he will be working closely with all relevant stakeholders to enhance the use of updating technology within the Area of Responsibility (AoR).

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties
– Recommend functional and technical solutions for new or amended technologic services, procedures or systems to meet the defined business use cases.
– Support end-to-end integration of business processes across systems within the AoR.
– Support continuous systems’ support through UNHCR’s governance model, including managed service providers.
– Provide support for quality assurance of delivered work from a functional perspective (Functional testing, Integration testing, Business Process testing and User Acceptance Testing), managing Sandbox and Production environments in accordance with UNHCR’s governance model.
– Contribute to building strong business relationship with all stakeholders with respect to applications within the AoR.
– Conduct business analysis and make recommendations on how systems and analytics can be used to improve its value as a strategic partner for field operations and senior management.
– Support the coordination of business analysis and implementation of configuration proposals for systems within the AoR that minimize complexity, simplify processes and streamlines management procedures.
– Propose solution on complex system design issues, including how system configuration and use of analytics can help achieve targets and key performance indicators and benchmarks, etc.
– Contribute to enhanced analytics (AI, Machine Learning, etc.), and reports to UNHCR senior management, e.g. on key business driver insights and performance indicators.
– Recommend and analyse benchmarks within the AoR with those of comparable humanitarian organizations.
– Interface with the relevant counterparts and business process owners to prepare and test regular updates to the system within the AoR, including monitoring that all licensed capabilities are fully applied at all times.
– Build capacity for relevant business process owners to be aware of and prepared to use new or updated system capabilities.
– Build capacity, in liaison with GLDC, for relevant business process owners to develop and publish timely end-user training materials, e.g. short videos, for all future system updates and business innovation initiatives within the AoR.
– Support relevant system testing, liaise with all levels of system support.
– Prepare and develop user-friendly and cost-efficient technologic tools and business requirements within the AoR; document business requirements and later update related operating procedures and/or training materials.
– Provide advice on basic security features, system roles and responsibilities as well as audit reports.
– Conduct report writing and report maintenance, set up actionable dashboards to meet the requirements of (regional) partners and their clients.
– Negotiate business requirements with stakeholders.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For P1/NOA – 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree

Field(s) of Education
International Relations; Information Technology; Business Administration;
Economics; Social Science; or other relevant field.

Certificates and/or Licenses
Business Analysis
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Business analysis or project management experience is required in international organizations, public or private sectors. Involvement in systems integration, implementation and related management and organizational change management initiatives in an international or multinational environment, with specific ERP or similar complex system management experience in at least one recent deployment project, preferably within the UN system or international public organization. Good knowledge of procedures/processes and exposure to provision of support services in an international organization, preferably specific to configuration and maintenance in a UN or international public organization. Involvement in the analysis, design development and testing of system configurations. Capacity to communicate complex technical issues in layman’s terms. Good knowledge of the UN rules/procedures and processes. Experience in learning/training activities.

Desirable
Extensive knowledge of ERP or other complex business systems, including formal training or certification.

Functional Skills
IT-IT Robotic Process Automation (RPA)
MG-Business Process Innovation
MG-Business Process Re-engineering (BPR)
IT-Business Analysis (BA)
MG-Project Management
MS-Data Collection and Analysis
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

For this position, excellent teamwork, organization and communication skills are required. The incumbent must demonstrate strong organizational skills, flexibility, and ability to pivot between activities. Excellent client orientation is necessary and familiarity with customer service ticket management systems is highly desirable. Strong familiarity with change management, training development and delivery, particularly in relation to business transformation or ERP roll-out is desirable. Advanced knowledge of HR in the context of international organizations and Workday administration (Workday PRO training completion and/or certification) is required.

Additional information:
Candidates of any nationality are eligible to apply if they are able to be legally work and reside in Hungary at the time of recruitment.

Remuneration:
In case of appointment, a competitive compensation and benefits package is offered.

Benefits:
Annual leave: UNHCR staff members holding a temporary appointment will accrue annual leave at the rate of 2.5 working days for each full calendar months of service (i.e. 30 working days per year).

Pension system: Staff members holding a fixed-term appointment will become participants in the United Nations Joint Staff Pension Fund (UNJSPF).

Health insurance plan: locally recruited staff members in Budapest will be enrolled in the Medical Insurance Plan (MIP). The coverage is also optionally available for eligible family members.

Shortlisted candidates may be required to sit for a test. No late applications will be accepted. UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).

English

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Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link:

https://wwwnc.cdc.gov/travel

Nature of Position:

Living and Working Conditions:

The position is based in UNHCR’s Global Service Centre in Budapest, which hosts a large UNHCR workforce of varied functions. Budapest, as the capital of Hungary, has very good infrastructure, health, education, banking, and recreational facilities. Budapest is H category duty station. There are no specific persistent security concerns. Staff members at all times need to take responsibility for their own personal and residential security.

UNHCR will undertake any feasible interventions to support its personnel and their dependents, including those of varied backgrounds, orientations and abilities, in order to protect and accommodate a diverse and inclusive UNHCR workforce.

Additional Qualifications

Skills

DM-Data Collection and Analysis, IT-Business Analysis (BA), IT-IT Robotic Process Automation (RPA), MG-Business Process Innovation, MG-Business Process Re-engineering (BPR), MG-Project Management

Bachelor of Arts: Business Administration, Bachelor of Arts: Economics, Bachelor of Arts: Information Technology, Bachelor of Arts: International Relations, Bachelor of Arts: Social Science

Certifications

Certified Business Analysis Professional – Other

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Judgement & decision making, Managing resource, Organizational awareness, Teamwork & collaboration, Technological awareness

https://icsc.un.org/Home/SalaryScales

Compendium

Additional Information

This position doesn”t require a functional clearance