JOB DESCRIPTION

INTERNATIONAL TELECOMMUNICATION UNION

ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems.

Roster – Investigator Consultant

Vacancy notice no: 2122

Sector: SG

Department: OU

Country of contract: Remote

Duty station: Home Based

Position number: [[positionNumber]]

Grade: [[PositionGrade]]

Type of contract: Consultant

Duration of contract: Various assignments

Recruitment open to: External

Application deadline (Midnight Geneva Time): 3 September 2026

ORGANIZATIONAL UNIT

The General Secretariat directs administrative, human and financial resources and activities of the Union, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication/ICT matters for operational and other purposes, and the provision of legal advice to the whole of the Union. The General Secretariat coordinates the implementation of the Strategic Plan, monitors the telecommunication/ICT environment and recommends as needed action relating to the Union’s future policies and strategy. The General Secretariat ensures inter-sectoral coordination and cooperation to advance a whole of ITU approach (One-ITU) in headquarters and the field. The General Secretariat provides logistical and information technology support to the Union’s activities including conferences and global forums; the coordination of the work of the Union with the United Nations system, and other international organizations; and the engagement of the Member States, Sector Members, and Academia. The General Secretariat manages corporate governance, and strategic communications and relations with the media, different stakeholder groups as well as the general public.

BACKGROUND INFORMATION

The purpose of the consultancy is to establish a roster of consultants to undertake independent preliminary assessments and investigations into allegations of misconduct of ITU employees. The Roster will be used to support the work of the Oversight Unit where resourcing or other restrictions necessitate external assistance.

TERMS OF REFERENCE

• Under the guidance of the Chief of Oversight Unit, the consultant will:
• Plan, design, and conduct investigations into allegations of violations of policies, procedures, standards, guidelines, and applicable rules and regulations; ensure investigations are thorough, timely, impartial, and conducted independently with the highest levels of integrity.
• Plan the strategy for the conduct of investigations defining the investigation”s parameters, timetable and investigative tools; obtaining documentary and physical evidence; studying and analysing documents and records; conducting interviews with complainants, witnesses and subjects; maintaining case records, testimony and evidence.
• Conduct investigations in accordance with generally recognized international investigative standards and internal procedures, utilizing information technology when appropriate.
• Prepare high quality, comprehensive investigative work products, including preliminary assessments, investigation plans, reports of investigation and case closing memoranda, including findings, conclusions, and recommendations.
• Ensure reports are clear, concise, provide actionable insights and meet both internal and external standards.
• Make recommendations for further inquiry or disposition of a case; ensuring that findings are legally sound and providing a sound basis for decision-making; drafting where relevant reports on lessons learnt from investigations, providing recommendations to improve internal controls, policies and procedures.
• Ensure the effective management and application of digital forensic techniques and tools in the investigation process, supporting investigations with reliable, accurate, and legally admissible evidence, while maintaining high standards of integrity, efficiency, and compliance with international and UN-specific standards.

CONCRETE DELIVERABLES

• Preparation of high quality, comprehensive investigative work products, including preliminary assessments, investigation plans, reports of investigation and case closing memoranda, including findings, conclusions, and recommendations.
• Submission of final reports for each assignment, preliminary assessment or investigation, to the Chief of Oversight unit.
• Provision of an overview of the allegations and the facts and evidence that support or contradict each element, with fact-based conclusions on each element in the final reports. The reports should be appropriately supported by referenced evidence, which is to be provided along with the reports.
• Provision of an overall findings and recommendations in the final reports. In substantiated cases, where appropriate, the report should include a statement as to what burden of proof is supported by the evidence.

COMPETENCIES

• Planning and Execution: Ability to plan, conduct, and manage investigations effectively.
• Data Analysis and Evidence Evaluation: Proficiency in analysing financial, operational, and digital data.
• Evidence Collection and Analysis: Skilled in collecting, preserving, and analysing evidence for investigative purposes.
• Risk Management: Ability to assess organizational risks, including fraud, corruption, operational inefficiencies, and non-compliance.
• Regulatory and Policy Compliance: Knowledge of, or ability to obtain, ITU organizational regulations, policies and service orders.
• Investigative Techniques: Skilled in interviewing, evidence collection, report writing and forensic analysis.
• Data Analytics and Technology Use: Use of advanced data analytics tools and software for investigative processes.
• Reporting and Communication: Ability to prepare and present clear, concise, and well-substantiated reports for investigative findings.
• Continuous Improvement: Commitment to staying updated on best practices, evolving risks, and new technologies in the field of investigations.

QUALIFICATIONS REQUIRED

Education:

Advanced university degree in law, criminal justice, political science, police studies, auditing, accounting or a related field OR education from a reputed college of advanced education with a diploma of equivalent standard to that of an advanced university degree in one of the fields above. Or a combination of a first-level university degree in the above fields together with formal qualifications and/or certifications in investigations (military, police, federal/national intelligence agencies) in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced university degree. Formal training and certifications in investigations is desirable, including but not limited to certifications in fraud, sexual exploitation and abuse (SEA), and abusive conduct.

Experience:

A minimum of (7) seven years of progressively responsible experience in investigations, law enforcement, or a related field, including at least three years at the international level.
Experience in conducting high priority, complex and/or sensitive investigations, proven track record in planning, leading and executing investigations.
A Doctorate in a related field can be considered as a substitute for three years of working experience.
Experience in conducting investigations within an international organization, handling investigations related to abusive conduct, and handling investigations related to senior officials is highly desirable.

Languages:

Knowledge of English at advanced level. Knowledge of another language of the Union (Arabic, Chinese, French, Russian, Spanish) would be an advantage.

REMUNERATION INFORMATION

Between USD 280 and USD 890 per working day to be defined according to the complexity of the work to be assigned and the work experience of the consultant.

INFORMATION ON RECRUITMENT PROCESS

Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the ITU Careers website. The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview. ITU uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates. Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided. Messages originating from a non ITU e-mail account – @itu.int – should be disregarded. ITU does not charge a fee at any stage of the recruitment process.

ITU applies a zero-tolerance policy against all forms of harassment. ITU is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons with disabilities, to apply to become a part of the organization. Achieving gender balance is a high priority for ITU.